Angelina Giuttari
Madison,OH
Summary
Hard working professional with an interest in building a customer service career. I am looking for a position where I can use my problem-solving and communication skills by helping customers resolve company-related issues while making a positive interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RBT
Daily Behavioral Health
Cleveland, OH
02.2024 - Current
- Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
- Adapted treatment plans according to the changing needs of each individual client.
- Communicated effectively with families about their child's progress in therapy sessions.
- Maintained accurate records of data collected during sessions and wrote detailed reports regarding client's progress.
Machine Operator
Nestle
Cleveland , OH
08.2023 - 02.2024
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Load raw materials into machines according to specified measurements.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Troubleshoot malfunctions in equipment or processes.
- Observe machine operations to detect any problems or defects in the finished product.
Assistant Teacher
Spectrum Resource Center and School
Lorain, OH
07.2021 - 08.2023
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Implemented lesson plans for students with varying learning styles.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
Assistant Teacher
STEPS Academy
Parma , OH
07.2020 - 04.2021
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Assisted classroom teachers with accomplishing instructional goals by mentoring students, leading activities and implementing lessons.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
Direct Support Professional
Enhance Ability LLC
Medina, OH
08.2019 - 07.2020
- Administered all necessary medications as directed by care plan.
- Completed data entries in charts and logbooks to document client progress.
- Maintained clean and well-organized environment to promote client happiness
Shift Supervisor
Panera Bread
Middleburg, OH
03.2017 - 06.2018
- Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
- Completed opening and closing duties to facilitate business operations.
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Assisted general manager during assigned periods and trained over 5 new team members.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completing end-of-day counts and securing funds to prevent loss or theft.
Education
High School Diploma -
Berea-Midpark High School
Berea, OH05.2018
Skills
- Compassionate client care
- Data collection and analysis
- Teamwork and Collaboration
- Problem-solving aptitude
- Multitasking and Organization
- Customer Service Management
- Crisis Management
Certification
- First Aid/CPR
- Education Aid Permit
- Registered Behavior Technician (RBT)
Timeline
RBT
Daily Behavioral Health
02.2024 - Current
Machine Operator
Nestle
08.2023 - 02.2024
Assistant Teacher
Spectrum Resource Center and School
07.2021 - 08.2023
Assistant Teacher
STEPS Academy
07.2020 - 04.2021
Direct Support Professional
Enhance Ability LLC
08.2019 - 07.2020
Shift Supervisor
Panera Bread
03.2017 - 06.2018
High School Diploma -
Berea-Midpark High School