Angelina Gomez
Moreno Valley,CA
Summary
Detail-oriented with excellent research, technical, and problem-solving skills. Able to quickly learn new concepts. Dedicated and adaptable professional with a proactive attitude and strong work ethic. Effective communication skills to support organizational goals. Motivated high school student with a track record of academic excellence looking for full-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
2
2
years of professional experience
Work History
Service Champion
Taco Bell
181 E Alessandro Blvd Riverside, CA 92508 United
07.2025 - Current
- Collaborated with team members to maintain cleanliness and organization in the restaurant.
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Greeted customers, answered questions and took orders.
- Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
- Maintained counter areas in neat and clean fashion.
- Input food and drink orders into system, documented special requests and processed payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Customer Service Lead
Go Car Wash
Moreno Valley, CA
05.2025 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Sales Advisor
GO Car Wash
Moreno Valley, CA
10.2024 - 05.2025
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Child Care Helper
Generations Church
Moreno Valley, CA
01.2024 - Current
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Observed and monitored children's play activities.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Maintained safe play environment.
- Instructed children in eating, resting and restroom habits.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Maintained organized and clean classroom and play areas.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided nurturing and appropriate environment for children of various ages.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Observed behavioral issues to alert parents or guardians.
- Developed and enforced positive strategies to encourage good behavior.
- Implemented positive discipline techniques to guide children's behavior.
- Developed positive relationships with both parents and guardians and children by displaying respectfulness.
Education
High School Diploma -
Moreno Valley High School
Moreno Valley, CA06-2024
Skills
- Positive Reinforcement
- Child development knowledge
- Literacy support
- Providing customer service
- Computer savvy
- Time Management
- Team Leadership
- Sorting and Categorizing
- Excellent Communication
- Attention to Detail
- Calm Under Pressure
- Quick Learner
- Quick Thinking
- Customer Service
- Multitasking
- Self Motivation
- Customer complaint resolution
- Telephone etiquette
- Customer service excellence
- Team training and development
- Client engagement
- Sales
- Complaint handling
- Critical thinking
- Computer proficiency
Accomplishments
I have consistently demonstrated academic excellence, maintaining a GPA of 3.4 throughout my studies. I have successfully completed dual enrollment courses,furthering my education and gaining college credits while still in high school. As a dedicated participant in the AVID ( Advancement Via Individual Determination) program, I have developed strong organizational and study skills. Additionally , I have been recognized for my achievements through various honors,showcasing my commitment to academic and personal growth.
Education and Training
* Moreno Valley High School | Moreno Valley, CA
* High School Diploma | 2024
* Go Car Wash Training Programs
* Completed comprehensive training in customer service excellence, focusing on effective communication, conflict resolution, and customer satisfaction.
* Participated in sales techniques and strategies training, learning methods to increase sales and build customer loyalty.
Languages
English
Full Professional
Timeline
Service Champion
Taco Bell
07.2025 - Current
Customer Service Lead
Go Car Wash
05.2025 - Current
Sales Advisor
GO Car Wash
10.2024 - 05.2025
Child Care Helper
Generations Church
01.2024 - Current
High School Diploma -
Moreno Valley High School