Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Guzman

Montgomery,IL

Summary

I am a bilingual Mexican American professional with a strong academic foundation, currently pursuing higher education in business. I bring a well-rounded background across corporate, retail, and entrepreneurial environments. While working as an Operations Assistant at Guaranteed Rate, I developed proficient customer service skills through professional communication via phone, email, and collaboration with colleagues and clients.

My experience in retail at Tommy Hilfiger helped me strengthen my ability to connect with customers, manage time effectively, and thrive in a fast-paced setting.

As a self-employed medical esthetician, I consistently deliver high-quality services while maintaining a calm, composed, and professional demeanor—essential for client trust and satisfaction. I have deep knowledge of skincare products and procedures.

With excellent attention to detail, strong computer proficiency, and a passion for client care. I’m known for my entrepreneurial spirit, professionalism, and ability to exceed expectations in every role I take on.

Overview

7
7
years of professional experience

Work History

Licensed Medical Aesthetician

Beauty Box Lash Studio
06.2022 - Current
  • Maintain a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols in ordinance to the State of Illinois.
  • Increased client retention rate by consistently delivering exceptional customer service and follow-up care.
  • Manage inventory effectively and ensuring adequate stock levels are maintained at all times.
  • Recommended retail products and services client will benefit from.
  • Provide a friendly, warm, and exceptional customer experience.

Operations Assistant

Guaranteed Rate
08.2020 - 06.2022
  • Increased overall productivity by assisting team members and delegating tasks appropriately.
  • Maintained accurate records of tax information and employment records of clients.
  • Managed smooth processing of mortgage application and paperwork dealing with mortgage applications and information in order to support office productivity.
  • Managed paper and electronic filings by routing various documents, taking messages, phone calls and emails.

Sales Associate

Tommy Hilfiger Kids
06.2018 - 01.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Education

Licensed Medical Aesthetician -

Universal Spa Training Academy
Downers Grove

Associate in Arts

Waubonsee Community College
Sugar Grove, IL
05.2025

Skills

  • Teamwork and collaboration
  • Efficient computer skills
  • Driven and determined
  • Entrepreneurial personality
  • Team collaboration and leadership
  • Friendly, positive attitude
  • Customer consultation
  • Retail/ product sales
  • Superior attention to detail
  • Professional demeanor

Timeline

Licensed Medical Aesthetician

Beauty Box Lash Studio
06.2022 - Current

Operations Assistant

Guaranteed Rate
08.2020 - 06.2022

Sales Associate

Tommy Hilfiger Kids
06.2018 - 01.2020

Licensed Medical Aesthetician -

Universal Spa Training Academy

Associate in Arts

Waubonsee Community College
Angelina Guzman