Angelina Guzman
Coconut Creek,FL
Summary
To obtain a challenging position within a company that provides opportunities to grow.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Dispatcher/Customer Service Representative
Titan America
Deerfield Beach, Fl
11.2021 - 03.2023
- Customer Service
- Data entry orders for concrete mixes; adjust and schedule orders accordingly; provide directions to drivers on the field
- Answered incoming calls, about 80 calls a day, answer emails, providing frontline customer support or assistance with product and service transactions.
- Navigated through computer systems to review information and respond appropriately to callers.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Office Specialist
Baer’s Furniture
Boca Raton, FL
03.2012 - 06.2021
- Provide excellent customer service on a daily basis
- Greet Customers
- Enter Customer orders as they are received
- Handle inbound customer calls on multiple phone lines
- Assisting supervisors and managers on daily responsibilities
- Assisting salesman when needed one on one
- Handle accounting and financial duties
- Use all Microsoft/Excel/windows programs on a daily basis
- Use in house system for sales called “GERS”
- UPS and FedEx shipping/USPS mailing
- Order Office supplies
Assist Manager/Owner
- Handle weekly and daily reports
- Inventory
- Handled emails on a daily basis multiple responses within a timeframe
- Able to assist with management in training and quality control for the call center agents
- Handle multiple phone lines filled in with receptionist when needed
- Responsibilities
- Part 2(the last 3yrs @corporate)
- Answering company emails, to resolve different issues, regarding sales orders, parts, special orders, inventory issues
- Cover other departments as needed, assist in all areas that require my knowledge and expertise
- 1(the first 5yrs @retail store)
- Assisting customers, with their purchase, cashing them out
- Entering orders, answering multiple phone lines, assisting supervisors and
- Manager, and salesperson whenever needed
- Accounting figures, Financing
- Outlook, Microsoft, Word and in house system called GERS
Education
FRANKLIN K. LANE High School
06.1990
Skills
- Microsoft (5 years)
- Excel (3 years)
- Word (10 years)
- Windows (10 years)
- Order Entry
- Spanish
- Multi-line Phone Systems
- Active Directory
- Technical Support
- Typing
- Network Support
- Computer Networking
- DNS
- Remote Access Software
- LAN
- Help Desk
- Operating Systems
- Microsoft Excel
- Data entry
- English
- Additional Information
- Skills
- Skill Name Skill Level Last Used/Experience
- Verifier/Customer Service Expert Currently used / 3 years
References
References upon request
Languages
Languages
Spanish
Professional
Timeline
Dispatcher/Customer Service Representative
Titan America
11.2021 - 03.2023
Office Specialist
Baer’s Furniture
03.2012 - 06.2021
Assist Manager/Owner
FRANKLIN K. LANE High School