Angelina Heras
Chico,CA
Summary
Proven track record in enhancing office efficiency and student engagement, notably at Butte College. Expert in office administration and customer service, adept at organizing and maintaining files, and fostering positive group dynamics. Demonstrated ability to improve academic performance through targeted support, leveraging skills in document preparation and critical thinking.
Overview
1
1
year of professional experience
Work History
Associated Students Secretary
Butte College
08.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to students.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance.
Student Life Student Assistant
Butte College
04.2024 - 07.2024
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Copied, organized and distributed office paperwork.
After School Program Leader
Durham Parks and Recreation
06.2023 - 04.2024
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 20 students.
- Selected nutritious snacks and educational toys for students.
- Enhanced student academic performance with targeted homework help.
Education
No Degree - Psychology
Butte College
Oroville, CA06.2023
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Document Preparation
- Calendar Management
- Report Writing
- Positive Reinforcement
- Activity Coordination
- Group Dynamics
- Critical Thinking
Accomplishments
- Created Microsoft forms for interested members of the Roadrunners Club
- Updated and shared information with the Vice President of Associated Students to get the Advocacy program started
- Created Calendars for the Student Government Board
- Became a student representative for the Classified Senate and the Wellness Committee at Butte College
Timeline
Associated Students Secretary
Butte College
08.2024 - Current
Student Life Student Assistant
Butte College
04.2024 - 07.2024
After School Program Leader
Durham Parks and Recreation
06.2023 - 04.2024
No Degree - Psychology
Butte College
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