Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MaryAnn Hermosillo

El Paso,TX

Summary

Looking to build upon skills and tackle new responsibilities. Skilled in feeding and exercising animals. Talented at providing minor medical attention to injured animals, including wound cleaning, nail trimming and administering vaccinations.

Overview

6
6
years of professional experience

Work History

Chat Repair Lead

Spectrum
10.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Veterinary Technician/Kennel Technician Key Holder

East El Paso Animal Hospital
05.2022 - 10.2022
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.

Starbucks Barista/Bakery Trainer (Seasonal)

Target
08.2021 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Head Cashier

Lowes Home Improvement
08.2020 - 08.2021
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

Shift Leader

Wing It
06.2018 - 07.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Receptionist

Northeast Veterinary Clinic
12.2021 - 02.2022
  • Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.


Veterinary Technician

The Veterinary Care Centers Of Texas
02.2022 - 06.2022
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.

Education

High School Diploma -

JM Hanks High School
06.2020

Associate of Arts - Psychology

El Paso Community College
El Paso, TX
12.2023

Skills

  • Employee training
  • Employee scheduling
  • Team Leadership
  • Hiring and Training
  • Coaching and Counseling
  • CSG Proficient
  • OS Proficient
  • Troubleshooter
  • People person
  • Technically Savvy

Accomplishments

  • Wing It: Employee of the Month- December 2018/ July 2019
  • Lowes: Employee of the Month- December 2020/June 2021
  • Lowes: Perfect Attendance award - June 2021
  • Lowes: 50 Perfect Surveys award - June 2021
  • Spectrum - Bronze Key award: February 2023, November, 2023, December 2023. January 2024, March 2024, April 2024
  • Spectrum - Invited to Agent OS Focus Group Meeting
  • Spectrum - Silver Key award: April 2024

Timeline

Chat Repair Lead

Spectrum
10.2022 - Current

Veterinary Technician/Kennel Technician Key Holder

East El Paso Animal Hospital
05.2022 - 10.2022

Veterinary Technician

The Veterinary Care Centers Of Texas
02.2022 - 06.2022

Receptionist

Northeast Veterinary Clinic
12.2021 - 02.2022

Starbucks Barista/Bakery Trainer (Seasonal)

Target
08.2021 - 01.2022

Head Cashier

Lowes Home Improvement
08.2020 - 08.2021

Shift Leader

Wing It
06.2018 - 07.2020

High School Diploma -

JM Hanks High School

Associate of Arts - Psychology

El Paso Community College

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MaryAnn Hermosillo