Excel
Angelina Hernandez
Senior Program Professional
Indianapolis,IN
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Senior Program Professional
HealthTrust Workforce Solutions
Sunrise, FL
01.2022 - Current
- Conducted bi weekly online trainings to increase productivity within department.
- Educated clients on current processes and implemented procedures to adapt to new compliance regulations within the market.
- Tracked clients progress in VMS and adapted plans to maintain progress.
- Identified market needs and designed processes to support client business.
- Performed program research and analyzed data collection to develop personalized portfolios used to source for clinicians.
- Reviewed and responded to 800 emails per day to address client inquiries and fulfillment of needs.
Program Professional
HealthTrust Workforce Solutions
Sunrise, FL
02.2021 - 01.2022
- Performed sourcing, negotiations, and hiring.
- Liaised between multiple business divisions to improve communications.
- Developed marketing strategies to generate leads.
- Verified data files prior to entry to maintain high data accuracy.
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
- Managed and sourced for over 500 needs within market.
Onboarding Specialist
HealthTrust Workforce Solutions
Sunrise, FL
09.2019 - 12.2020
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Completed human resource operational requirements by requesting and reviewing compliance items.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created personalized processes to accomplish daily expectations and weekly deadlines.
- Cleared over 60 clinicians per week.
Assistant Office Manager
Response 1 Medical Alarm
Fort Lauderdale, FL
11.2018 - 09.2019
- Coordinated meetings, schedules, information preparation and distribution.
- Sat in and provided feedback during client relationship building meetings.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Conducted weekly training on new product development to keep staff informed and up to date on software updates.
- Managed 4 external accounts instantaneously.
Sales Associate/Customer Service Representative
Response 1 Medical Alarm
Fort Lauderdale, FL
05.2018 - 11.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided knowledge and product training on 5 alarm systems.
Education
High School Diploma -
Piper High School
Fort Lauderdale, FL 08.2010 - 06.2014
Skills
Multi-project coordination
Data Entry
Decision Making
Multitasking Abilities
Self-Motivated
Dependable and Responsible
Organization and Time Management
Accomplishments
- Documented and resolved problems in processes which led to increase in productivity.
- Achieved standardization within department through effectively implementing new training and structuralization.
- Collaborated with team of 30 in the development of MSP operations.
Software
Microsoft Word
PowerPoint
VMS
Timeline
Senior Program Professional
HealthTrust Workforce Solutions
01.2022 - Current
Program Professional
HealthTrust Workforce Solutions
02.2021 - 01.2022
Onboarding Specialist
HealthTrust Workforce Solutions
09.2019 - 12.2020
Assistant Office Manager
Response 1 Medical Alarm
11.2018 - 09.2019
Sales Associate/Customer Service Representative
Response 1 Medical Alarm
05.2018 - 11.2018
High School Diploma -
Piper High School
08.2010 - 06.2014