Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Angelina Hernandez

Senior Program Professional
Indianapolis,IN

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Senior Program Professional

HealthTrust Workforce Solutions
Sunrise, FL
01.2022 - Current
  • Conducted bi weekly online trainings to increase productivity within department.
  • Educated clients on current processes and implemented procedures to adapt to new compliance regulations within the market.
  • Tracked clients progress in VMS and adapted plans to maintain progress.
  • Identified market needs and designed processes to support client business.
  • Performed program research and analyzed data collection to develop personalized portfolios used to source for clinicians.
  • Reviewed and responded to 800 emails per day to address client inquiries and fulfillment of needs.

Program Professional

HealthTrust Workforce Solutions
Sunrise, FL
02.2021 - 01.2022
  • Performed sourcing, negotiations, and hiring.
  • Liaised between multiple business divisions to improve communications.
  • Developed marketing strategies to generate leads.
  • Verified data files prior to entry to maintain high data accuracy.
  • Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
  • Maintained efficient and balanced calendar of current participant appointments, staff meetings and assessments.
  • Managed and sourced for over 500 needs within market.

Onboarding Specialist

HealthTrust Workforce Solutions
Sunrise, FL
09.2019 - 12.2020
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Completed human resource operational requirements by requesting and reviewing compliance items.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Created personalized processes to accomplish daily expectations and weekly deadlines.
  • Cleared over 60 clinicians per week.

Assistant Office Manager

Response 1 Medical Alarm
Fort Lauderdale, FL
11.2018 - 09.2019
  • Coordinated meetings, schedules, information preparation and distribution.
  • Sat in and provided feedback during client relationship building meetings.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Conducted weekly training on new product development to keep staff informed and up to date on software updates.
  • Managed 4 external accounts instantaneously.

Sales Associate/Customer Service Representative

Response 1 Medical Alarm
Fort Lauderdale, FL
05.2018 - 11.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Provided knowledge and product training on 5 alarm systems.

Education

High School Diploma -

Piper High School
Fort Lauderdale, FL
08.2010 - 06.2014

Skills

Multi-project coordination

undefined

Accomplishments

  • Documented and resolved problems in processes which led to increase in productivity.
  • Achieved standardization within department through effectively implementing new training and structuralization.
  • Collaborated with team of 30 in the development of MSP operations.

Software

Excel

Microsoft Word

PowerPoint

VMS

Timeline

Senior Program Professional

HealthTrust Workforce Solutions
01.2022 - Current

Program Professional

HealthTrust Workforce Solutions
02.2021 - 01.2022

Onboarding Specialist

HealthTrust Workforce Solutions
09.2019 - 12.2020

Assistant Office Manager

Response 1 Medical Alarm
11.2018 - 09.2019

Sales Associate/Customer Service Representative

Response 1 Medical Alarm
05.2018 - 11.2018

High School Diploma -

Piper High School
08.2010 - 06.2014

Similar Profiles

CREATE PROFILE
Angelina HernandezSenior Program Professional