Angelina Hernandez
CNA
Tulsa,OK
Summary
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA Memory Care Unit
Aberdeen Memory Care
Tulsa, OK
02.2023 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 18+ residents under long-term care.
Office Manager
GodSon Performance
Tulsa, OK
03.2022 - Current
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
Eskimo Joes Clothing Store
Tulsa, OK
05.2021 - 02.2022
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sales Associate
Eskimo Joes Clothing Store
Tulsa, OK
09.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
CNA Certification - CNA Certification Training
Sadie's CNA School
Tulsa, OK02.2023
Skills
- General Housekeeping Abilities
- Grooming and Bathing Assistance
- Mobility Assistance Needs Understanding
- Responding to Emergencies
- Medication Assistance
- Supporting Personal Needs
- Medications Familiarity
- Feeding Assistance Expertise
- Companionship and Emotional Support
- Compassionate Caregiver
- Efficient and Reliable Team Player
- Activity Coordination
- Quick Problem Solver
- Inpatient Care
- Oral Hygiene
- Patient Relationship-Building
- Medical Procedures Understanding
- Dementia and Alzheimer's Knowledge
- Nursing Assistance
- Activities of Daily Living (ADL) Support
- ADLs Assistance
- Quality Patient Care
- Patient-Focused Care
- Patient Safety Management
- Bathing and Dressing
- Bed Transfers
- Room Cleaning and Restocking
Certification
CNA License
CPR Certification
Timeline
CNA Memory Care Unit
Aberdeen Memory Care
02.2023 - Current
Office Manager
GodSon Performance
03.2022 - Current
Supervisor
Eskimo Joes Clothing Store
05.2021 - 02.2022
Sales Associate
Eskimo Joes Clothing Store
09.2020 - 05.2021
CNA Certification - CNA Certification Training
Sadie's CNA School
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