Summary
Overview
Work History
Education
Skills
Timeline
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Angelina Herrera Saldana

Lafayette,IN

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Crossroads Foundation Repair
Lafayette, IN
07.2021 - Current
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
  • Handled incoming calls and directed callers to appropriate department or employee
  • Scheduled and coordinated appointments for sales managers
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Organized files and scanned documents, maximizing efficiency and increasing productivity
  • Create and respond to emails & voicemails
  • Follow up customer inquiries about projects completed
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting
  • Preparation of documents, presentations and other corresponds
  • Maintaining inventory updated
  • Purchase office supplies
  • Collecting payments, sent/review invoices, and making sure everything is in order
  • Coding/entering invoices
  • Assisting to Trade Show Events
  • Coordinate travel arrangements for employees
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Data entry with customers and projects information
  • Provide guidance to employees on benefits policies, eligibility, and coverage options including 'New Hire' orientation for new team members
  • Payroll.

Front Desk Manager

Westend Dental
Lafayette, IN
08.2019 - 07.2021
  • Welcomed patients at the front desk and engaged in friendly conversations while conducting check-in and check out process
  • Prepared daily shift closing reports and balanced cash register to accurately reflect transactions
  • Answer multiphone lines
  • Scheduled appointments and maintained and updated appointment calendars
  • Completed basic bookkeeping and document filing
  • Check insurance eligibility, breakdowns and EOB'S
  • Explained policies and dental procedures to visitors and go through the financial part
  • Protected clients' rights by maintaining confidentiality of personal and financial information
  • Maintained client accounts by obtaining, recording and updating personal and financial information
  • Maintained business office inventory and equipment by checking stock for needed supplies
  • Sterilize dental instruments, cleaned and prepare dental rooms between patients
  • Assisted the dental staff as needed.

Administrative Assistant and Sales

Alexis Formal Bridal
Vallejo, CA
12.2018 - 04.2019
  • Customer service
  • Checking cashing
  • Helping customers to find the correct dress for any occasion.

Education

Certificate -

Luna-Lenguage Services
Indianapolis, IN
10-2020

Bachelor of Business Administration -

Universidad de Guadalajara
02.2018

Skills

  • Bilingual Spanish/English
  • Travel Coordination
  • Data Entry
  • Dental terminology knowledge
  • Accounting and administrative skills
  • Advanced MS Office Suite knowledge
  • Customer service
  • Phone contact handling skills
  • Multitasking & time management
  • Appointment coordination
  • Meticulous attention to detail
  • Verbal & written communication
  • Open Dental Software
  • Call Rail
  • Angie Leads
  • Data entry
  • Problem solving
  • Leadership

Timeline

Administrative Assistant

Crossroads Foundation Repair
07.2021 - Current

Front Desk Manager

Westend Dental
08.2019 - 07.2021

Administrative Assistant and Sales

Alexis Formal Bridal
12.2018 - 04.2019

Certificate -

Luna-Lenguage Services

Bachelor of Business Administration -

Universidad de Guadalajara

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Angelina Herrera Saldana