Angelina Holguin
Summary
Accomplished Youth Development Professional with years of expertise in guiding child development by serving as inspirational figure and encouraging role model to members with diverse needs. Expert in leading and supporting children overcoming challenges by continually assessing members formally and informally, identifying behavior issues and adapting programs in creative ways to highlight learning strengths. Committed to providing orderly atmosphere, calm environment, safety and structure in classroom while teaching children how to adapt to surroundings.
Overview
5
5
years of professional experience
Work History
Education & Leadership Specialist
Boys and Girls Clubs of Southern Nevada
05.2023 - Current
- Increased department efficiency with streamlined processes and optimized workflow strategies.
- Championed diversity initiatives that promoted inclusivity while leveraging unique perspectives for improved problem-solving capabilities.
- Mentored junior members, providing them with valuable insights on career advancement and leadership.
- Cultivated a culture of continuous improvement by encouraging feedback from team members and incorporating their suggestions into daily operations.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Designed customized programs to enhance member knowledge and skills in key areas of education.
- Monitored program performance to identify areas for improvement.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Led change management initiatives, fostering a positive organizational culture during periods of transition.
- Assessed individual member needs to create lesson plans addressing academic strengths and interests of members, while fostering development, and growth.
- Met with parents and guardians to assist in understanding and supporting educational objectives, learning expectations and behavior standards.
- Established a positive classroom environment, fostering mutual respect and open communication among members.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Developed creative marketing materials that generated interest and boosted club attendance.
Member Services Coordinator (Front Desk)
Boys And Girls Club Of Emerald Valley
09.2021 - 05.2023
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Handled multi-line phone system and promptly transferred calls.
- Referred unresolved customer grievances to designated departments for further investigation.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.
- Assisted families in navigating through various web pages on the company's website during their purchase and enrollment process.
- Answered questions about company location and hours of operation.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for members, ensuring seamless experiences during their visits.
- Organized and maintained files and records to ensure up-to-date documentation.
Youth Development Professional
Boys And Girls Club Of Emerald Valley
09.2021 - 04.2023
- Planned and conducted activities for program participants based on observed needs of individual children and youth.
- Collaborated with partners and funders to implement programs.
- Assisted in organizing and supervising both indoor and outdoor recreational and sports activities for the youth.
- Specialized working with the grade range of 1st-12th grade.
- Talked to children to help guide through hard times and situations.
- Utilized diverse interventions and counseling methods to model coping skills.
- Collaborated with parents, guardians and educational personnel for planning events and activities.
- Encouraged physical health through developing positive attitudes toward physical activity and hygiene.
- Implemented activities and special events to meet physical, social and emotional needs of children and youth.
Sales Associate
Bath & Body Works
09.2021 - 09.2022
- Met merchandising standards by keeping store stocked and products faced
- Followed checklist to complete retail store opening and closing activities
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Assisted customers with product selection to ensure customer satisfaction
- Encouraged customers to make additional purchases and suggested relevant items
- Helped customers find and select products
- Drove sales through customer relationship building and suggestive selling techniques
- Introduced promotions and sale opportunities, enticing customers
- Generated sales reports and tracked customer data to ensure sales goals were met
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Promoted visual presentation standards by keeping store replenished
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Engage with guests to understand and anticipate customer service needs
- Assisted with training and mentoring new team members.
Lead Lifeguard
Cowabunga
03.2019 - 09.2021
- Paid close attention to weak swimmers and high-risk patrons
- Rescued distressed persons in water using lifesaving techniques and equipment
- Instructed participants in swimming, providing safety precaution information
- Oriented new lifeguards on job duties and responsibilities, scheduling shifts and providing frequent feedback
- Provided assistance with staff selection, training and supervision
- Responding quickly to medical emergencies using appropriate rescue techniques
- Examined injured persons to administer first aid or CPR
- Rescued distressed persons using rescue techniques and equipment
- Contacted emergency medical personnel in case of serious injury
- Performed daily maintenance checks on equipment and supplies to ensure proper functioning in case of an emergency situation
- Conducted pool chemical checks to determine adequate safety and hygiene
- Conducted regular drills in order to stay prepared for any potential emergency situation
- Participated in regular training sessions regarding safety protocols, accident prevention practices and customer service
- Set up and took down recreational equipment for special events
- Monitored pool to identify individuals in distress or other emergency situations
- Enforced safety policies and rules to guests to prevent accidents
- Remained calm and poised during periods of stress or when dealing with difficult people
- Developed strong working relationships with other employees and the general public
- Communicated effectively with fellow employees and patrons.
Education
Bachelor of Science - Clinical Child Psychology
University of Oregon
Eugene, OR05.2025
Skills
- Leadership
- Time Management
- Conflict Management
- Verbal and Written Communication
- Front Desk Operations
- Program Activities
- Youth Supervision
- Active Listening
- Collaboration
- Efficient Learner
- Event planning support
- Attention to Detail
- Multitasking
References
- Philip Jones, Boys & Girls Clubs Of Southern NV, Area Director Of Operations, (702) 217-1999, philipj@bgcsnv.org
- Phylicia Wilson, Boys & Girls Club Of Emerald Valley, Club Director, (616) 633-1924, pwilson@bgcev.org
- Chris Leffler, Clark County School District, Teacher Coach, (702) 427-0280, bekindplayrugby@gmail.com
Timeline
Education & Leadership Specialist
Boys and Girls Clubs of Southern Nevada
05.2023 - Current
Member Services Coordinator (Front Desk)
Boys And Girls Club Of Emerald Valley
09.2021 - 05.2023
Youth Development Professional
Boys And Girls Club Of Emerald Valley
09.2021 - 04.2023
Sales Associate
Bath & Body Works
09.2021 - 09.2022
Lead Lifeguard
Cowabunga
03.2019 - 09.2021
Bachelor of Science - Clinical Child Psychology
University of Oregon
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