Angelina Hopkins
Fort Myers,FL
Summary
Highly skilled professional with a customer-focused background and expertise in managing high-volume dining experiences. Known for maintaining a smooth and efficient flow of service, with exceptional communication skills and the ability to thrive under pressure. Committed to delivering outstanding customer service and showcasing adaptability, teamwork, time management, and salesmanship.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
City Oyster And Sushi Bar
Delray Beach, FL
01.2021 - 04.2024
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Head Hostess
City Oyster And Sushi Bar
Delray Beach, FL
10.2020 - 04.2024
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Trained new staff on proper hosting procedures and policies.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Sales Associate
My Flora Aura
Boca Raton, FL
08.2019 - 10.2020
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Home Schooling
Boca Raton, FL05-2020
Skills
- Service Quality
- Guest Relations Management
- High-volume dining
- Safe Food Handling
- Positive and professional
- Upselling techniques
- POS operation
- Team Management
Affiliations
- yoga
- hiking
- ecstatic dance
- volunteering
- painting
Certification
- 200 hour Yoga Alliance Approved YTT
Volunteer Experience
Pachamama Eco Village - 04/2024 - 08/2024
- I spent five months volunteering in the garden of an eco village in Costa Rica. We planted and harvested herbs and vegetables to sell to the grocery store and kitchen of the village. My commitment was for 30hrs a week but I often spent additional free time making chocolates and juices for team meetings.
Boca Raton Museum of Art - 01/2022 - 03/2022
- I spent these three months assisting a children's pottery class!
Timeline
Restaurant Waiter
City Oyster And Sushi Bar
01.2021 - 04.2024
Head Hostess
City Oyster And Sushi Bar
10.2020 - 04.2024
Sales Associate
My Flora Aura
08.2019 - 10.2020
- 200 hour Yoga Alliance Approved YTT
High School Diploma -
Home Schooling
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