Angelina Howard
Meridian,ID
Summary
Positive and upbeat account manager able to connect with multiple clients, maintain documentation, great at troubleshooting and building successful solutions. Great verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Executive Account Manager
Paylocity
02.2022 - Current
- Effectively Managed up to 14 of Paylocity's largest client base at one time
- Developed strong relationships with key clients, resulting in long-term loyalty.
- Collaborated effectively with cross-functional teams to address client needs and drive business growth.
- Implemented strategic plans for client retention, contributing significantly to company stability and growth.
- Conducted regular client meetings, identifying areas for improvement and implementing necessary changes for optimal system usage.
- Resolved complex customer issues promptly, maintaining trust and fostering ongoing partnerships.
- Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
Client Ready Consultant
Paylocity
06.2021 - 02.2022
- Proactively connected with Paylocity's newest client base to review and resolve areas of the clients set up that could potentially cause issues
- Completed tasks and followed up with clients to share findings and provide resolution
- Helped improve processes and products by providing additional training and relaying client feedback
- Collaborated with Implementation Consultants and Account Managers on unresolved client issues for further investigation and final resolution
- Delivered Exceptional customer service to build positive experiences and maintain strong relationships
Account Manager III
Paylocity
07.2018 - 02.2022
- Managed and provided exceptional customer service to up to
50 clients on a daily basis - Gathered information from client to analyze, understand and
address needs - Addressed escalated customer issues and leveraged resources
to implement effective solutions - Managed set of dedicated restaurant clients and maintained
client retention through COVID shut downs
Customer Service Repres
DirecTV/AT&T
07.2013 - 07.2018
- Managed customer calls efficiently in fast-paced call center
environment. Handled customer inquiries, billing questions,
payments and service requests - Delivered exceptional service regarding questions and
complaints as well as enhanced customer satisfaction with
fast, knowledgeable service
Skills
- Ability to build and maintain strong relationships while creating customer engagement
- Client Retention
- Self-Directed
- Organization, Task Prioritization and Time Management
- Time & Labor ACE GL ACE Accruals ACE
- E-Verify Certified
Timeline
Executive Account Manager
Paylocity
02.2022 - Current
Client Ready Consultant
Paylocity
06.2021 - 02.2022
Account Manager III
Paylocity
07.2018 - 02.2022
Customer Service Repres
DirecTV/AT&T
07.2013 - 07.2018