Angelina Hutchinson
Westville ,IL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Experience in food handling and food safety. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Team focused. Looking to build a reputation with a company and eventually move into management or Human Resources.
Overview
3
3
years of professional experience
Work History
Restaurant Team Member
Caseys General Store
08.2021 - Current
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Worked with POS system to place orders and manage bills.
- Upsold high-profit items to benefit sales.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated register to process payments and collect cash payment for order totals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Cashier
Menards
09.2022 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Learned duties for various positions and provided backup at key times.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
Building Materials Sales Associate
Menards
06.2022 - 12.2022
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used Menards system 5 software to maintain company database with essential account and sales information.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Addressed each customers' needs and wants to recommend suitable product options.
- Worked with heavy machinery.
Delivery Driver
Pizza Hut
05.2021 - 08.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Store Team Member
Pilot Flying J Travel Center
05.2020 - 05.2021
- Worked as a cashier as well as in the deli, Cinnabon, and Dunkin' Donuts express centers.
- Handled customer complaints and issues politely and professionally.
- Provided outstanding customer service and sales .
- Assisted customers with merchandise by answering product-related questions to guide customers to fitting product.
- Developed and implemented store-wide policies and procedures to improve customer service and store operations.
- Used cash register to collect payment and execute fast and friendly check-out experiences.
- Prepared materials for following shift.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
High School Diploma -
Westville High School
Westville, IL05.2020
Skills
- Client Support
- Customer service
- Cash handling
- Inventory Coordination
- Conflict Resolution
- Goal-Driven
- Teamwork and Collaboration
- POS System Operations
- Sales Expertise
- Leadership
- Obtained liquor license and food handlers
Timeline
Cashier
Menards
09.2022 - 12.2022
Building Materials Sales Associate
Menards
06.2022 - 12.2022
Restaurant Team Member
Caseys General Store
08.2021 - Current
Delivery Driver
Pizza Hut
05.2021 - 08.2021
Store Team Member
Pilot Flying J Travel Center
05.2020 - 05.2021
High School Diploma -
Westville High School