Angelina Ibarra Singh
Marshalltown,IA
Summary
Dynamic professional with a strong background in customer service at Hy-Vee, excelling in conflict resolution and team collaboration. Proven ability to enhance customer satisfaction through effective communication and order processing. Experienced in lesson preparation and classroom management, fostering student engagement and creating supportive learning environments. Recognized for consistently exceeding performance metrics.
Overview
2026
2026
years of professional experience
Work History
Student Teacher
Customer Service Representative
Hy-Vee
11.2023 - Current
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Assisted in processing orders, returns, and exchanges to enhance customer satisfaction.
- Collaborated with team members to streamline service processes, enhancing response times.
- Trained new staff on customer service protocols, fostering a supportive learning environment.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Implemented best practices for handling complaints, reducing escalations by improving communication skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Volunteer
Woodbury Elementary School
03.2025 - 03.2025
- Supported teachers in lesson preparation and material organization, enhancing instructional effectiveness.
- Collaborated with educators to adapt teaching methods for diverse learning styles.
- Engaged with students to clarify concepts and provide additional academic support.
- Assisted in classroom management, fostering a positive learning environment for students.
Dance Teacher's Assistant
Remix Dance Academy
08.2021 - 06.2024
- Assisted lead dance teacher in lesson preparation and class execution.
- Supported students in mastering choreography and technique through personalized guidance.
- Organized classroom materials and equipment to enhance learning environment.
- Communicated effectively with parents regarding student progress and class activities.
- Designed engaging exercises that fostered creativity and teamwork among students.
- Monitored student participation, providing constructive feedback to encourage improvement.
- Adapted instructional methods to accommodate diverse learning styles and abilities of students.
- Helped maintain a safe and supportive classroom environment, fostering positive relationships among students.
- Improved student performance by closely monitoring progress and adjusting teaching methods to accommodate individual needs.
- Assisted in the planning and execution of fundraising events to support the school''s dance program, fostering community engagement and financial sustainability.
- Increased student understanding of dance terminology through consistent reinforcement during lessons.
- Demonstrated proper technique for various dance styles, enabling students to emulate correct form effectively.
- Enhanced student dance technique by providing individualized feedback and assistance during classes.
Education
Bachelor's - Elementary Education
University of Iowa
Iowa City, IA12-2027
Associate of Arts -
Marshalltown Community College
Marshalltown, IA05-2025
High School Diploma -
Marshalltown High School
Marshalltown, IA05-2024
Skills
- Customer service
- Conflict resolution
- Order processing
- Team collaboration
- Lesson preparation
- Classroom management
- Student engagement
- Communication skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Volunteer
Woodbury Elementary School
03.2025 - 03.2025
Customer Service Representative
Hy-Vee
11.2023 - Current
Dance Teacher's Assistant
Remix Dance Academy
08.2021 - 06.2024
Student Teacher
Bachelor's - Elementary Education
University of Iowa
Associate of Arts -
Marshalltown Community College
High School Diploma -
Marshalltown High School