Angelina Jackson
Columbus,OH
Summary
Experienced Operations Support Specialist with 10+ years of expertise in orchestrating training programs, fostering talent acquisition, and providing robust CSR support. Demonstrates proficiency in enhancing operational efficiency through innovative solutions and cross-functional collaboration. Adept at expediting tasks, resolving complaints efficiently, and identifying potential training needs. Excels at realigning facilities to company standards and ensuring customer satisfaction through the implementation of specialized programs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Continuous Improvement (CI) Training Lead 1st Shift
ODW Logistics
07.2024 - 10.2024
- Developed and implemented innovative training techniques and programs to enhance the performance and efficiency of special operations teams, demonstrating a deep understanding of industry best practices and market trends
- Identified and assessed potential training needs within the organization to ensure effective development and implementation of specialized training programs for Continuous Improvement Lead/Special Operations teams, enhancing their skillsets and operational efficiency
- Collaborated with cross-functional teams to integrate best practices and incorporate the latest technological advancements into training programs for Continuous Improvement Lead/Special Operations support, ensuring alignment with industry standards and fostering continuous growth and development within the organization
- Utilized data analysis and performance metrics to evaluate the effectiveness of training programs for Continuous Improvement Lead/Special Operations teams, providing insights and recommendations for continuous improvement in skill development and operational outcomes, aligning with industry benchmarks and company
- Analyzed and optimize existing training materials and courses for Continuous Improvement Lead/Special Operations Support team members, identifying areas for improvement and updating content to align with changing market demands and industry standards, ensuring that training programs remain effective and relevant in a dynamic environment
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Multi-Tasks
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Project Team Trainer
- Oversaw day-to-day functions of training department.
- Trouble Shooting/Problem-Solving
- Designed new assessment system used to evaluate instructors and automate performance reporting.
- Customer Relationship Building and Retention
- Provided virtual training and online presentations.
- System Analyst
- Realigning Facilities Back to Company Policy and Procedures
- Inventory
- Transformed Outdated Systems and Administrative Practices into Updated Company Structures and Standards
- Shipping/Receiving
- USDA
- Import/Export
- CSR Support
- Reduced Waste/Lean
- Simplified Complex Issues
- Supported Operations Day to Day Functions
TRAINER SCOUT/SPECIAL OPERATIONS SUPPORT
Lineage Logistics
10.2022 - 01.2024
- Develop and implement innovative training techniques and programs to enhance the performance and efficiency of special operations teams, demonstrating a deep understanding of industry best practices and market trends
- Identify and assess potential training needs within the organization to ensure effective development and implementation of specialized training programs for Scout/Special Operations teams, enhancing their skillsets and operational efficiency
- Collaborate with cross-functional teams to integrate best practices and incorporate the latest technological advancements into training programs for Scout/Special Operations support, ensuring alignment with industry standards and fostering continuous growth and development within the organization
- Utilize data analysis and performance metrics to evaluate the effectiveness of training programs for Scout/Special Operations teams, providing insights and recommendations for continuous improvement in skill development and operational outcomes, aligning with industry benchmarks and company
- Analyze and optimize existing training materials and courses for Scout/Special Operations Support team members, identifying areas for improvement and updating content to align with changing market demands and industry standards, ensuring that training programs remain effective and relevant in a dynamic environment
- Multi-Tasks
- Project Team Trainer
- Trouble Shooting/Problem-Solving
- Customer Relationship Building and Retention
- System Analyst
- Realigning Facilities Back to Company Policy and Procedures
- Inventory
- Transformed Outdated Systems and Administrative Practices into Updated Company Structures and Standards
- Shipping/Receiving
- USDA
- Import/Export
- CSR Support
- Reduced Waste/Lean
- Simplified Complex Issues
- Supported Operations Day to Day Functions
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
TRAFFIC CLERK
Lineage Logistics
01.2022 - 02.2023
- Facilitated with warehouse team to ensure on-time delivery of shipments and maintaining accurate records of all incoming and outgoing inventory
- Collaborate with cross-functional teams to optimize transportation routes and minimize delivery times, ensuring timely and cost-effective delivery of goods
- Coordinated transportation schedules to optimize efficiency and minimize delays in shipments for improved customer satisfaction
- Resolved any transportation-related issues that may arise, such as delays, damages, or discrepancies in delivery, to ensure smooth and efficient operations for the employer
- Implementing new technology solutions to streamline traffic tracking and reporting, enhancing efficiency, accuracy, and transparency in transportation operations for the employer
- Developing and maintaining relationships with key transportation partners and vendors to ensure smooth and efficient coordination of shipments, driving cost savings and operational excellence
- Records Management
- Shipping/Receiving
- Customer Service
- Managing National Brand’s Customer accounts
- Data Entry
- Verifying Inventory Accuracy
- Issuing Seals
- Entering Accessorial Charges
- Collecting Driver late fees and Customer Rescheduling fees
- Appointment Scheduling
- Salesforce
- Scanning
- Faxing
- Emailing
- MS Word
- Excel
WORKFORCE BRANCH DEVELOPMENT MANAGER (Onsite)-NFI
Surge Staffing
10.2021 - 01.2022
- On Site Warehouse Manager, Hiring, Federal I9, E-Verify, WOTC, New Hire Training, Recruitment, On Boarding, Payroll, HR, Kronos, UKG, TempWorks, Glass Field, Data Entry, Background Checks, Interviewing, Drug Testing, Labor Projection, Workers Compensation, Unemployment Claims, Managed 216 employees, Client Relationship Building, Marketing, Employee Scheduling, Onboarding, Hiring, Training, Coaching, Managing Labor, Customer Relationship building and retention, Revenue Accountability, Data Entry, Customer Complaint Resolution, Organizing, Implementing Policy and Procedures, Kronos, E-Verify, Job Fair, Recruitment, Human Resource, Time Management, Office Management, Payroll, Safety and Compliance, National Brand Account Management, Problem-Solving
- Led market-wide training initiatives.
- Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
- Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
- Maintained relationships with business partners to assist customers with complex financial needs.
- Resolved escalated customer and associate issues and counseled associates.
Amazon Delivery Driver
Wildebeest Delivery LLC
10.2019 - 09.2020
- Maintain accurate delivery records and reports for efficient tracking of packages and timely deliveries
- Record logs of daily delivery routes and customer interactions to ensure timely and accurate deliveries
- Ensure timely and safe delivery of packages by adhering to all traffic laws and safety regulations while driving
- Implement strategies to optimize delivery routes and reduce delivery times, ensuring efficient and timely deliveries for customers
- Warehouse Loading, Shipping/Receiving, Organizing, Hand Scanner, Distribution, Delivery, ongoing Operations Training
Assistant General Manager
Rally's/ Checker
05.2019 - 09.2019
- Company Overview: Columbus, OH
- Develop and implement strategies to improve customer satisfaction and loyalty through excellent service and efficient operations
- Implementing innovative marketing strategies to increase customer engagement and drive sales at the restaurant, leveraging social media platforms and community partnerships
- Spearheaded training programs and mentorship initiatives to develop the skills and knowledge of team members, leading to improved operational efficiency and employee retention rates
- Collaborate with the General Manager to identify cost-saving opportunities and streamline operational processes to improve efficiency and profitability at the restaurant
- Executed strategies to enhance the restaurant's Implemented a training program that resulted in a 40% reduction in error rates and a 50% increase in employee productivity
- Enforce processes and procedures to reach company f/c, labor and KPI objectives
- Lead the implementation of sustainability practices within the restaurant operations to reduce environmental impact and promote a socially responsible image for Checkers & Rally's Drive-In Restaurants
- Lead initiatives to improve staff morale and foster a positive work culture, resulting in increased employee motivation, productivity, and overall team cohesion at Checkers & Rally's Drive-In Restaurants
- Columbus, OH
- Leadership
- Employee Scheduling
- Onboarding
- Hiring
- Training
- Coaching
- Managing Labor
- F/C
- Ordering Inventory
- Restocking
- Cash/Credit Card Management
- Upselling
- Revenue Accountability
- Data Entry
- Guest Complaint Resolution
- Organizing
- Implementing Policy and Procedures
- Kronos
- E-Verify
- Job Fair
- Recruitment
- Human Resource
- Time Management
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
General Manager
KFC
10.2018 - 11.2018
- Company Overview: Madison, WI
- Payroll, Data Entry of Inventory Count, Weekly Sales and Food Cost Projection Accountability, Inventory Count, Weekly Ordering
- Employee Scheduling, Labor, Hiring, Onboarding, WOTC Submission, Training, Corrective Coaching/Write Ups, Termination
- Health Inspections, Steritech, Facility Quality Control, Fire Inspections, Equipment Upkeep
- Customer Service, Guest Relationship Building and Retention, Rectifying Complaints, Brand Scores, LTO, Fundraising
- Madison, WI
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
Corporate Assistant Manager
BurgerFi International
05.2016 - 02.2018
- Company Overview: Atlanta, GA
- Implement and oversee new employees training programs to ensure consistency in service standards and operational procedures across all corporate locations
- Innovative strategies to increase employee engagement and productivity, such as wellness programs, team-building activities, and recognition initiatives, to create a positive work environment and enhance overall operational efficiency
- Develop and implement strategies to improve employee engagement and morale, leading to increased productivity and retention rates at all corporate locations
- Develop and implement a comprehensive mentorship program for new hires to facilitate their integration into the company culture and accelerate their learning curve, ultimately improving retention rates and fostering a strong sense of community within the team
- Research and implement technology solutions to streamline operational processes, such as inventory management, scheduling, and payroll systems, to increase efficiency and reduce costs
- Create and lead cross-functional teams to develop and implement sustainable practices and initiatives that promote environmental sustainability and social responsibility across all corporate locations, aligning with BurgerFi International's commitment to fostering a greener and more socially conscious brand image in the market
- Collaborate with the facilities management team to ensure that all BurgerFi International locations meet health, safety, and quality standards, conducting regular inspections and audits to uphold the company's commitment to excellence in facility upkeep
- Atlanta, GA
- Customer Support
- F/C
- Inventory Count
- Weekly Ordering
- Day To Day Operations
- E-Verify
- ATS
- Job Fairs
- BambooHR
- Exit Interviews
- Recruitment
- Employee Retention
- Talent Acquisition
- Employee Scheduling
- Labor
- Hiring
- Onboarding
- WOTC Submission
- Training
- Corrective Coaching/Write Ups
- Termination
- Health Inspections
- Steritech
- Facility Quality Control
- Fire Inspections
- Equipment Upkeep
- Payroll
- Data Entry of Inventory Count
- Weekly Sales and Food Cost Projection Accountability
- POS
- Certainty iPad
- Prepping
- Cooking
- Expediting
- Cashiering
- Dishwasher
- Fry Cook
- Grill Men
- Assembly Line
- Food Preparation and Presentation
- Customer Service
- Guest Relationship Building and Retention
- Rectifying Complaints
- Brand Scores
- LTO
- Fundraising
- Participated actively in planning and executing company events.
- Entered invoice into accounting software for payment.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
Assistant General Manager
Us Cafe
11.2013 - 08.2015
- Company Overview: Atlanta, GA
- Implement innovative marketing strategies to increase foot traffic and sales, such as creating special events, partnerships with local businesses, and social media campaigns, to enhance the cafe's visibility
- Lead cross-functional teams to develop and implement cost-saving initiatives, such as optimizing inventory management systems, streamlining supply chain processes, and negotiating vendor contracts, to improve operational efficiency and maximize profitability for Us Cafe
- Oversee the implementation of sustainability practices, such as reducing waste, promoting recycling initiatives, and sourcing environmentally friendly products, to align Us Cafe with market trends and attract eco-conscious customers
- Enhance employee satisfaction and retention by creating and implementing training programs, career development opportunities, and performance recognition initiatives for Us Cafe, ensuring a motivated and skilled team that drives operational excellence and customer experience
- Atlanta, GA
- F/C
- Inventory Count
- Weekly Sysco Ordering
- Employee Scheduling
- Labor
- Hiring
- Onboarding
- WOTC Submission
- Training
- Corrective Coaching/Write Ups
- Termination
- Health Inspections
- Steritech
- Facility Quality Control
- Fire Inspections
- Equipment Upkeep
- Payroll
- Data Entry of Inventory Count
- Weekly Sales and Food Cost Projection Accountability
- POS
- Certainty iPad
- Prepping
- Cooking
- Expediting
- Cashiering
- Dishwasher
- Fry Cook
- Grill Men
- Assembly Line
- Food Preparation and Presentation
- Customer Service
- Guest Relationship Building and Retention
- Rectifying Complaints
- Brand Scores
- LTO
- Fundraising
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
High School - Liberal Arts
Custer High School
Associate of Arts - Education
Milwaukee Area Technical College
Milwaukee, WISkills
- Microsoft
- Word
- Aloha
- Icertainty
- POS
- Inventory
- Training
- Payroll
- Scheduling
- Operations
- Team Building
- Inventory Management
- Retail sales
- Typing
- Customer service
- Upselling
- Fundraising
- Delivery Driver Experience
- Hotel experience
- HR sourcing
- Recruiting
- Microsoft Office
- Kronos
- Workers' Compensation
- Employee Orientation
- ATS
- Office Management
- Management
- Talent Acquisition
- Special Operations
- Warehouse Management System
- Logistics
- Continuous improvement
- Succession planning
- Communication skills
- Training & development
- Leadership
- Supervising experience
- Employment & labor law
- Analysis skills
- Presentation skills
- Steritech
- Organizational skills
- Time management
- Food safety
- Writing skills
- Clerical experience
- Data collection
- Front desk
- Research
- Data analysis skills
- Guest relations
- Continuous integration
- Conflict management
- Manufacturing
- Root cause analysis
- Supply chain
- Warehouse management
- Operating systems
- Learning management systems
- Needs assessment
Certification
Driver's License
Specialization
Customer Service Guest Relationship Building and Retention
Assessments
- Supervisory skills: Motivating & assessing employees, 01/01/22, Proficient
- Management & leadership skills: Impact & influence, 04/01/24, Proficient
Timeline
Continuous Improvement (CI) Training Lead 1st Shift
ODW Logistics
07.2024 - 10.2024
TRAINER SCOUT/SPECIAL OPERATIONS SUPPORT
Lineage Logistics
10.2022 - 01.2024
TRAFFIC CLERK
Lineage Logistics
01.2022 - 02.2023
WORKFORCE BRANCH DEVELOPMENT MANAGER (Onsite)-NFI
Surge Staffing
10.2021 - 01.2022
Amazon Delivery Driver
Wildebeest Delivery LLC
10.2019 - 09.2020
Assistant General Manager
Rally's/ Checker
05.2019 - 09.2019
General Manager
KFC
10.2018 - 11.2018
Corporate Assistant Manager
BurgerFi International
05.2016 - 02.2018
Assistant General Manager
Us Cafe
11.2013 - 08.2015
High School - Liberal Arts
Custer High School
Associate of Arts - Education
Milwaukee Area Technical College
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