ANGELINA J. BOWLEG

• Promoted twice within a single year (2025), advancing rapidly from Video Repair to Internet Repair, and finally to a specialized role in Video, Internet, and Home Phone Repair.
• Honored twice with the 'Silver Award' (recognizing top 10% of performers company-wide) for excellence in resolution metrics and customer satisfaction.
• Facilitated 'side jacking' (progress partnering) sessions with new hires and seasoned staff; conducted post-call breakdowns to increase confidence and improve call handling skills.
• Handled billing inquiries and utilized technical/service knowledge to identify cross-selling opportunities, enhancing customer experience.
• Maintained and organized filing system for paper/electronic documents and inventory of donations received, ensuring easy access and tracking.
• Created and distributed memos, flyers, and other forms of communication (including social media platforms).
• Assisted in research projects by collecting and entering data, analyzing data, and preparing reports of findings.
• Promoted goals of organization by assisting in and organizing community outreach events and projects aligned with Urban Development's missions.

• Wrote and edited content to create consistent and positive image for church ministry.
• Managed website and social media profiles, and assisted in office management during secretary absences.
• Recorded, operated projection systems, and edited audio/visual footage for media distribution.
• Achieved a PERFECT SCORE in the Continental Airlines International Audit Program, successfully transforming station operations and audit ratings from 'Poor' to 'Excellent' under direct station management.

• Directed complete airport and flight station operations, supervising staff of 4 and managing city reservation/ticketing office (Sabre GDS).
• Ensured total regulatory compliance with aviation safety protocols, recurrent employee training, and station payroll processing.
• Served as primary operational liaison for passenger escalations, flight delays, and team-building cross-training initiatives.

• Supervised staff of 5 and managed daily international flight operations across ramp, reservations (Radixx Res), and ticketing for routes connecting the Bahamas and Florida.
• Monitored flight operations to ensure full compliance with customs/immigration regulations, FAA guidelines, and safety contracts.
• Oversee monthly physical inventory of controlled travel documents and daily financial/revenue reporting to meet station operational goals.

• Managed passenger reservations, ticketing, cash controls, and identity verification for domestic flight operations.
• Coordinated passenger boarding and escorted passengers safely to and from aircraft.

Processed reservation bookings and issued paper tickets in compliance with guidelines.
Verified individual identities against tickets and travel documents to ensure accuracy.
Escorted passengers to and from aircraft, maintaining safety protocols.
Answered telephones to assist customers with inquiries and reservations.