Angelina Jose
White Plains,MD
Summary
Highly skilled and reliable administrative professional with over 5 years of government service, specializing in customer service, executive administration, and organizational support.
Overview
13
13
years of professional experience
Work History
1st Airlift Squadron
Secretary (Office Automation)- GS-0318-6
Joint Base Andrews, MD
10.2024 - Current
- Manages, synchronizes, and optimizes five squadron leaders' calendars by independently scheduling high-level meetings and conferences without prior approval, while proactively resolving scheduling conflicts and coordinating complex meeting logistics—including venue reservation, agenda preparation, and read-ahead distribution—to ensure optimal time management for executive staff.
- Served as primary liaison and front-line representative for office, greeting visitors and managing multi-line telephone system to ensure effective communication and a welcoming environment.
- Composes, reviews, and finalizes a wide variety of complex recurring and nonrecurring correspondence, reports, and administrative documents, ensuring 100% compliance with established formatting and grammatical standards.
- Managed and screened all incoming and outgoing mail, publications, regulations, and directives, prioritizing critical issues for immediate attention of leadership.
- Established and maintained comprehensive office procedures, filing systems, and records repositories to enhance operational efficiency, utilizing advanced office automation software for document production and accuracy audits of tracking systems, inventories, and rosters.
48th Medical Group/Pediatrics
Medical Support Assistant- GS-0679-04
Lakenheath, UK
11.2021 - 10.2024
- Managed 8 Primary Care staff and 3 volunteer provider templates for 7.7K patients which enabled 29.7K encounters, $6.5M in services
- Managed Pediatrics clinic’s Patient Portal Messaging platform in a timely response, leading to hospitals ranked #1 in command for response time
- Unit Records Manager for 2 Primary Care clinics
- Checked in patients, verified insurance, provided appointment forms, and coordinated follow-up care for beneficiaries, ensuring smooth patient experience.
- Led process improvement initiatives with MPF, TOPA, and Labor & Delivery to enhance patient safety within EHR system.
- Championed youth and hospital staff educational initiatives and contributed to MDG customer service training video adopted by DHA.
Allied Universal Security
Security Operations Center
San Carlos, California
02.2020 - 03.2021
- Maintained situational awareness and physical security across multiple SamTrans/CalTrain locations by continuously monitoring CCTV cameras, conducting hourly check-ins with field officers, and executing immediate dispatch protocols for Medical or Transit Police Departments to safeguard on-site officers and clients.
- Directed shift communications by efficiently managing the security operations email inbox, coordinating immediate assistance for active incidents, and authoring comprehensive end-of-shift reports to keep leadership informed of daily activities.
- Compiled, organized, and filed critical security logs, visitor sign-in sheets, and Daily Activity Reports across 8 regional locations to manage administrative records and ensure operational compliance.
- Administered access control and credentialing systems by fabricating and replacing physical access badges, maintaining an accurate inventory and programming log, and running and distributing door reader activity reports to appropriate client representatives.
DaVita Dialysis: Patient Pathways
Dialysis Coordinator
San Francisco, California
12.2019 - 01.2020
- Coordinated care for patients across multiple California Pacific Medical Center (CPMC) hospitals, collaborating with multidisciplinary teams—including physicians, nurses, and renal specialists—to design and implement effective transition plans.
- Streamlined outpatient dialysis onboarding by verifying insurance coverage, submitting referrals to clinics, and resolving scheduling and logistical challenges to ensure uninterrupted hemodialysis treatments.
- Provided patient education, translating complex medical plans into clear instructions to empower patients in managing their renal health post-discharge.
Palo Alto Medical Foundation
Patient Service Represenative
Fremont, California
02.2014 - 11.2019
- Directed patient flow and administrative intake by greeting and checking in patients, verifying insurance benefits, and maintaining organized front-desk environment, rapidly resolving complex customer service challenges to enhance patient satisfaction.
- Coordinated cross-departmental scheduling and supported peer administrative staff in mastering check-in procedures and patient engagement techniques, fostering collaborative, team-oriented workspace.
- Facilitated professional development and onboarding by training new employees on role-specific expectations and standard operating procedures to ensure high-quality service delivery across departments.
Education
Bachelor of Science - Global Health And Anthropology
Arizona State Universirty
Tempe, AZ12-2018
Personal Information
Veterans Preference: No Federal Service Type: Competitive Service
Special Hiring Authority: Military Spouse Preference Federal Experience: October 2021- Present
Accomplishments
- Civilian Category I of the Quarter- Q3 2026- 1st Airlift Squadron
- Civilian Category I of the Quarter- Q1 2026- 89th Operations Group
- Civilian Category I of the Year 2025- 1st Airlift Squadron
- Civilian Category I of the Quarter- Q3 2025- 1st Airlift Squadron
- Civilian Category I of the Quarter- Q1 2025- 89th Airlift Wing Level
- 48th Healthcare Operations Squadron Civilian Category I of the Quarter- Q1 2024
- 48th Healthcare Operations Squadron Civilian Category I of the Quarter- Q4 2023
- 48th Healthcare Operations Squadron Civilian Category I of the Quarter- Q3 2023
- 48th Healthcare Operations Squadron Civilian Category I of the Quarter- Q1 2023
Timeline
1st Airlift Squadron
Secretary (Office Automation)- GS-0318-6
10.2024 - Current
48th Medical Group/Pediatrics
Medical Support Assistant- GS-0679-04
11.2021 - 10.2024
Allied Universal Security
Security Operations Center
02.2020 - 03.2021
DaVita Dialysis: Patient Pathways
Dialysis Coordinator
12.2019 - 01.2020
Palo Alto Medical Foundation
Patient Service Represenative
02.2014 - 11.2019
Bachelor of Science - Global Health And Anthropology
Arizona State Universirty