Angelina Keyes
Apopka,FL
Summary
Driven professional with a proven track record in customer service and care coordination, notably at Healthcare.org. Excelled in utilizing MS Office for data management and enhancing client engagement through meticulous attention to detail. Achieved significant improvements in customer satisfaction and operational efficiency by leveraging complex problem-solving skills and a results-focused approach.
Overview
10
10
years of professional experience
Work History
Cs Associate
Check People
Altamonte Springs, FL
02.2022 - 08.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve product offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Asurion Insurance Services
Orlando, FL
05.2018 - 01.2022
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Care Coordinator
Healthcare.org
Orlando, FL
07.2014 - 04.2018
- Supported patient care excellence via planning and interpretation of programs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
Education
Diploma -
Edgewater High School
Orlando, FL2010
Skills
- Preparing reports
- Program Support
- Cash Handling
- Management Support
- Data Entry
- Attention to Detail
- Client Engagement
- Time Management
- Oral communication
- Customer Service
- Courteous and Professional
- Complex Problem-Solving
- Computer Skills
- MS Office
- Record and File Management
- Production Support
Timeline
Cs Associate
Check People
02.2022 - 08.2024
Customer Service Representative
Asurion Insurance Services
05.2018 - 01.2022
Care Coordinator
Healthcare.org
07.2014 - 04.2018
Diploma -
Edgewater High School