Angelina LaCavera
Cleveland,OH
Summary
Attentive assistant manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Personable and dedicated Customer Service Representative with extensive experience in the retail and food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Clean Express Auto Wash
Parma, OH
07.2024 - 12.2024
- Assisted in the development of operational strategies to ensure efficient, productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Performed consistent performance evaluations to determine areas needing improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the marketplace.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer inquiries regarding product features, pricing, and availability.
- Developed trusting relationships with customers by making personal connections.
- Adhered to company initiatives and achieved established goals.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Collaborated with management teams to develop innovative marketing strategies.
- Engaged customers in friendly, professional dialogue to determine their needs.
- Answered incoming telephone calls to provide store, product, and service information.
- Completed daily recovery tasks to keep areas clean, neat, and conducive to maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Manager
Gold Star Food
North Ridgeville, OH
12.2022 - 06.2024
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Proposed or approved modifications to project plans.
- Conducted regular staff evaluations and provided constructive feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Led organizational change initiatives as needed or directed by leadership.
- Fostered a positive work environment to retain top talent.
- Delegated work to staff, setting priorities and goals.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Department Manager
Walmart
Elyria, Ohio
02.2017 - 09.2022
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
John Marshall
Cleveland, OH05-2014
Skills
- Operations Management
- Employee Performance Evaluations
- Sales monitoring
- Employee Scheduling
- Task Delegation
- Money Handling
- Customer rapport
- Retail Operations
- Succession Planning
- Workload Management
- Sales Reporting
- Business Development
- Orientating and training
- Staff Management
- Staff Training and Development
- Staff Supervision
- Customer Relations
- Team motivation
- Employee performance evaluation
- Strategic Planning
- Policy Enforcement
- SSA Certificate
- Customer relationship management (CRM)
- Employee engagement
- Google drive
- Sales strategies
- Time management
- Team leadership
- Goal setting
- Decision-making
- Staff supervision
- Retail operations management
- Cash handling accuracy
- Payment processing
- Customer assistance
- Professional appearance
- POS system operation
- Building rapport
- Sales floor replenishment
- Store cleaning
- Point of sale systems
- Returns processing
- Payment collection
Certificate
- SSA Certificate
Timeline
Assistant Manager
Clean Express Auto Wash
07.2024 - 12.2024
Assistant Manager
Gold Star Food
12.2022 - 06.2024
Department Manager
Walmart
02.2017 - 09.2022
High School Diploma -
John Marshall