Angelina Landaverde Piontkowski
GRANDISLAND,NE
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Crew Member
Burger King
GRANDISLAND, NE
03.2023 - Current
- Prepared and assembled food orders accurately and efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment, including fryers and grills, safely.
- Processed customer transactions accurately and efficiently at a busy retail location.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Managed cash register operations, including cash handling and balancing drawers.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer orders accurately and efficiently in a fast-paced environment.
- Assisted customers with menu selections and answered product-related inquiries.
- Managed incoming calls and responded to customer requests promptly.
- Maintained cleanliness and organization of the order-taking area throughout shifts.
- Trained new team members on order-taking procedures and customer service standards.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Mentored players individually to help them reach their full potential as a team player.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Education
Grand Island Senior High School
GRANDISLAND, NESkills
- Customer friendly
- Kitchen equipment operation
- Cash handling
- Customer processing
- Timeliness
- Problem solving
- Team player
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Crew Member
Burger King
03.2023 - Current
Grand Island Senior High School