Angelina Lara
Patterson,CA
Summary
Accomplished Senior Manager at Tesla, adept in strategic planning and cross-functional collaboration, significantly enhanced operational efficiency and client satisfaction. Spearheaded a team to generate $500M in cash through the IRA Federal Rebate Incentive program, reducing documentation errors by 22%. Expert in data analysis and proficient presenter, consistently achieving beyond set goals with a focus on results and team productivity.
Overview
11
11
years of professional experience
Work History
Senior Manager, Financial Services
Tesla
05.2021 - 04.2024
- Provided strong leadership to enhance team productivity and morale across 80+ employees.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Stood up IRA Federal Rebate Incentive program in partnership with IT in 30 days while building out a 16 member team that ran 24 hours, 7 days a week. (Generated $500M in cash to Tesla in first quarter).
- Executed upon 114 initiatives both small and large, to improve customer satisfaction, increase operational efficiency, and improve internal and external partnerships.
- Documented business requirements. ROI, and ongoing tracking with IT and Product specialists.
- Built out KPI, SLA, and analytic reporting with data scientists to provide executive leadership real time operational performance.
- Ensured delinquency rate was less than industry standard across a customer portfolio of 120k customers by implementing automated notifications.
- Continued bank partner cash flow averaging $3B-$4B per quarter.
- Led weekly touchpoints with Government agencies to improve cash flow and operational strain.
- On-going reduction of errors made on documentation that hinders ability to collect cash (25% in 2018 to 3% in 2024).
- Managed Direct bank partnerships with hundreds of credit unions across the US.
- Ongoing consulting for EMEA Finance Operations.
Manager Finacial Services
Tesla
03.2019 - 04.2021
- Reduced a 250+ team member role to a centralized 7 team member role while reducing total write off's by 98%.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Centralized all Auto Government Rebates and Incentive Programs across NA to centralized team while reducing write-off's by 50%.
- Eliminated Captive servicer (Captive Lease program) by migrating all operations in house in 6 months saving $3.5M per year.
- Built Captive Servicing Team from the ground up including but not limited to Collections, Customer Service team, Lease Returns, and Data Analytics.
- Developed on-going executive, investor, and senior leadership data presentations while showcasing increases or decreases in efficiencies through data.
- Stood up Financial Services Funding team in EMEA in less than 90 days while reducing open AR from $500M to $250M.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- On-boarded new banking partners to increase free cash flow for Tesla reducing Captive penetration from 21% to 13%.
- Tight partnership with Capital Market and Treasury teams and was a key stakeholder in investor presentations.
Associate Manager, Financial Services
Tesla
05.2017 - 02.2019
- Collaborated closely with senior and executive management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Reduced average days to pay from bank partners from 20 days to 24 hours in 90 days.
- Partnered with sales executives to reduce regional errors by making on site visits across 25 US locations with the highest error rates.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Provided ongoing feedback to multiple business stakeholders across the company to reduce open AR.
- Increased cash flow on the last 3 days of quarter by 20% with ongoing operational efficiencies while maintaining stagnant headcount.
- Centralized Third Party Bank Funding transactions from across 3 different business teams while reducing 90+ AR aging bucket from $75M to $1M in 60 days.
- Strategic bank partner allocation to maximize free cash flow to ensure Tesla's first profitable quarter.
Document & Funding Analyst Lead
Tesla
04.2013 - 04.2017
- Led a team to accurately generate financial contracts and documents for lease and loan customers across North America (volume >100k customers) while maintaining turnaround time was ahead of > 3 days prior to customer taking delivery (per executive directives)
- Reduced outstanding AR from $7.6M to $500k in 30 days
- Executed on end of quarter cash flow collecting upwards to $90-$150M on the last 3 days of each end quarter from banking institutions (US Bank, Wells Fargo, TDAuto)
- Crucial ongoing partnerships with bank partners to improve operational efficiencies and increase QoQ cash flow (reduction of Funding packet requirements from 10 pages to 5 pages to reduce signing errors at the time of delivery)
- Cross-functional partnerships across multiple line of businesses (sales, delivery, service, C-suite executives
- Accurately forecast outstanding AR and incoming cash to provide to CFO
- Weekly touchpoints with applicable VP's and CFO's to provide updates Operational efficiencies, constraints, upcoming IT improvements
- Expanded team by 50% while creating operational processes and control points
- Ongoing partnership with PWC and internal audit teams
Education
High School Diploma -
Milpitas High School
Milpitas, CA06.2009
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Building Teams from the ground up
- Data Analyst
- Proficient Presenter
- Troubleshooting and problem resolution
- Data-driven decision-making
- Forecasting
- "Start-Up" Timeline execution
- Corporate Communications
Timeline
Senior Manager, Financial Services
Tesla
05.2021 - 04.2024
Manager Finacial Services
Tesla
03.2019 - 04.2021
Associate Manager, Financial Services
Tesla
05.2017 - 02.2019
Document & Funding Analyst Lead
Tesla
04.2013 - 04.2017
High School Diploma -
Milpitas High School
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