Angelina Lee
Fort Worth,TX
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric health care facilities. Successfully oversee human resources, budgeting, supply management and patient services, across multiple programs/locations with excellent organizational and communication skills. Recognized success in guiding new and existing staff members by incorporating valuable training and mentoring. Ready to apply multiple years of experience to new professional challenges with growth-oriented organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Home Health Care Aide
Consumer Direct Services
01.2017 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Provided transportation and appointments management
Program Manager/Foster Care Coordinator
The Company of Rock House
06.2016 - 07.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Residential Services Director
Progressive Housing Inc
09.2012 - 09.2015
- Interviewed, orientated, supervised, trained, and disciplined staff associated with residential facilities to ensure that performance standards were upheld and that all individuals were working in accordance with agency requirements, mission, goals and principles.
- Ensured compliance with program budget through consistent monitoring of financial analysis, various reports, and budget planning.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Maintained complete and accurate documentation of caseload files.
QIDP/Residential Supervisor
Neumann Family Services
08.2011 - 09.2012
- Efficiently supervised four (24 hour) residential facilities and provided direct care for Individuals with Intellectual Disabilities.
- Ensured all staff performance in residential programs was completed in accurate manner by performing periodic shift inspections and audits.
- Ensured budget compliance through consistent monitoring of financial analysis, various reports, and budget planning.
- Developed, implemented and monitored Individualized Treatment Plans for entire caseload.
Housing Retention Specialist/Case Manager
Inspiration Corporation, Inc
11.2009 - 09.2011
- Developed and implemented comprehensive case management plans to address client needs and goals
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing
Program Director/Crisis Assessor
Human Resources Development Institute, Inc
08.1999 - 09.2008
- Responsible for staffing and patient mental health care of 48 bed (4 sites) dual diagnosis residential facilities.
- Ensured compliance with program budget through consistent monitoring of financial analysis, various reports, and budget planning.
- Ensured all staff performance in residential and day program services was completed in timely and accurate manner by performing periodic shift inspections, audits, and documented by performance evaluations.
- Provided emergency assessments in least restrictive environment, while using appropriate de-escalation and basic evidence based therapeutic techniques.
- Provided immediate mental health services or referral, linkage, and consultation with other mental health service providers, while facilitating psychiatric hospitalization when indicated via assessment tool.
Education
Masters of Arts - Psychology
National-Louis University
06.2009
Bachelor of General Studies - Major: Psychology Minor: Human Resource Management
Roosevelt University
12.2004
Skills
- Business Acumen
- Policy and Program Development
- Facility Management
- Budgeting and Resource Management
- Verbal and Written Communication
- Staff Leadership
- Organization and Time Management
- Teamwork and Collaboration
- Human Relations
- Talent Acquisition
- Office Administration
- Client Development and Retention
Certification
OIG (Office of Inspector General) Basic Investigative Skills Certificate
State of Illinois, DHS 08/2014
QIDP-Trainer of Trainers Certificate
State of Illinois, DHS 11/2013
DSP-Trainer of Trainers Certificate
State of Illinois, DHS 11/2013
QIDP-Training Certificate
State of Illinois, Anixter Center, Training Institute 11/2011
Timeline
Home Health Care Aide
Consumer Direct Services
01.2017 - Current
Program Manager/Foster Care Coordinator
The Company of Rock House
06.2016 - 07.2019
Residential Services Director
Progressive Housing Inc
09.2012 - 09.2015
QIDP/Residential Supervisor
Neumann Family Services
08.2011 - 09.2012
Housing Retention Specialist/Case Manager
Inspiration Corporation, Inc
11.2009 - 09.2011
Program Director/Crisis Assessor
Human Resources Development Institute, Inc
08.1999 - 09.2008
Masters of Arts - Psychology
National-Louis University
Bachelor of General Studies - Major: Psychology Minor: Human Resource Management
Roosevelt University