Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelina Lee

Ball Ground,GA

Summary

Professional, motivated, and results driven coordinator with extensive experience in leadership, sales, project management, quality control, and communication skills.

Catalyst in building strong relationships combined with an innovative vision for providing clients with exceptional products and services. Superb technical knowledge with excellent scheduling, prioritizing, MS Office, and organizational skills with knack for quickly adapting to new circumstances. Committed to the highest level of success that exceeds the goals of the business while remaining customer centric.


Overview

14
14
years of professional experience

Work History

Builder Coordinator

Elite Floor
10.2020 - Current
  • Successful, consistent execution of large-scale projects on time, within budget and to high-quality standards through meticulous strategic planning.
  • Maintained a long term, positive client relationship with builders such as Toll Brothers, Lennar, Ashton Woods, Dan Ryan, DR Horton and more. These builders have an average budget of $4 million+.
  • Developed detailed construction plans and labor estimates while arranging required materials accurately to maintain productivity and meet deadlines.
  • Created project status reports which include the management of and verification needed to ensure profitability goals are met.
  • Developed and implemented construction plans according to homeowner selections / builder specifications.
  • Aided the planning, design and construction divisions with procurement of products and services and accuracy of current inventory.
  • Led weekly production and operations meetings, facilitating effective communication, and helping to identify/resolve critical issues.
  • Negotiated labor contracts with general contractors and subcontractors.
  • Managed subcontractors to ensure the completion of projects that are above standard in quality while attaining critical deadlines.
  • Conducted pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.

Senior Sales Administrator

Phoenix Systems
09.2019 - 10.2020
  • Trained sales personnel, assisting with individual selling efforts to help sales representatives exceed monthly targets.
  • Established and maintained solid business relationships with new and existing customers.
  • Assisted technicians in the field with technical issues including WAP reconfigurations, Control 4 reprogramming, properly zoning door and window contacts / glass break / motion sensors through central monitoring station.
  • Coordinated logistics with warehouse for parts needed for service calls, installations and activations.

Retention Manager

Altice USA
01.2019 - 07.2019
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Used industry expertise, customer service skills and analytical nature to retain customer business and promote referrals.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Motivated employees through special events, incentive programs, and constructive feedback.

Solutions Manager

Verizon Wireless
04.2015 - 12.2018
  • Developed and implemented innovative business solutions while also boosting team morale and building strong customer relationships with professionalism.
  • Responsible for learning, selling and educating team on all wireless products and services while remaining current on industry news and competitive trends.
  • All operational processes including receiving inventory, register reconciliation / cash flow management, and training.
  • Created customer support strategies to increase customer retention.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Retail Consultant

Sprint
03.2010 - 03.2015
  • Led district in sales 3 years in a row while created new sales strategies and action plans to meet and exceed personal monthly quota.
  • Used POS system to process sales, returns, online orders, credit checks, and maintain client accounts.
  • Create and present business proposals tailored specifically to the needs of the customer in order to win their business and increase the company's overall marketshare.
  • Protected the integrity of confidential, privileged information, and large cash, credit card, and check transactions.

Education

Associate of Arts - Liberal Arts And Sciences

Boricua College
New York, NY

Skills

  • Project Leadership/Management
  • High-End Residential Home Development
  • Schedule Coordination
  • Operational Processes
  • Detail Orientation
  • Construction Management
  • Revenue Generation
  • Client Relationship Management
  • Time Management
  • Microsoft Office
  • Coaching and Mentoring
  • Issue and Conflict Resolution

Languages

Spanish
Professional Working

Timeline

Builder Coordinator

Elite Floor
10.2020 - Current

Senior Sales Administrator

Phoenix Systems
09.2019 - 10.2020

Retention Manager

Altice USA
01.2019 - 07.2019

Solutions Manager

Verizon Wireless
04.2015 - 12.2018

Retail Consultant

Sprint
03.2010 - 03.2015

Associate of Arts - Liberal Arts And Sciences

Boricua College

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Angelina Lee