Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property manager, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
The Residences, Arbor Oaks
08.2021 - 02.2023
Property Build Up, New Construction, Tax Credit), Start Tax Credit Building Approvals
Obtain Financial Approvals via City of Houston
Market Property for New traffic
Start Contracts with Houston Housing Authority and Harris County Housing Authority
Manage Budgets for Individual Buildings with The City of Houston
Work Closely with Construction for Release of Each Building in Phases
Put together Market survey for surrounding area Complexes
Assure Accuracy, Timeliness and Finishing of Financing Reports to the Community Manager
Making sure online rent payments match the correct Ledger, Correcting rent ledger amounts
Complete Move Out, Houston Housing Request to move packets, Move out inspections
Complete evictions through court appearances, Eviction paperwork, Current eviction day balances
Assists with all reviewing rental applications, lease paperwork and addendums, Move in Inspections
Send notices for Recertifications, Complete Recerts, Submit Recerts for approval.
Assistant Property Manager
Lincoln Park Apartments
07.2018 - 05.2020
HUD, Tax Credit, Section8), Perform supervisory, and management functions involved in property operations in the absence of the Property Manager
Comply with Houston Housing Authority, and Section8 Rules & Regulations
Works with various governmental agencies, housing authorities, and the public as appropriate
Making sure all HAP Payments are correct and posted to ledgers
Collaborate with Houston Housing Authority for Inspections, and Move-Outs
Complete Annual Recertification’s and Lease renewals
Processing invoices & payables, and all financial reports, move-out balances and evictions
Process eviction paperwork
Obtain delinquent rent payments and take proper action
Maintains and monitors lease and accounting records, accounts receivable/delinquency records and
Eviction notifications
Collects rents and other monies due from residents; posts collections to resident
Account cards, prepares and makes bank deposits, prepares financial reports and reviews same to assure
Accuracy and completeness prior to submission
Prepares monthly, quarterly, and annual HUD reports as assigned as well as Daily property reports due to corporate
Prepares rent roll controls on all move-ins, move-outs, rent changes, etc., when needed
Responds to emergencies during working and non-working hours
Monitors contractors rendering services on the property
Conducts eligibility of the initial examination and the re-examination, recertification for the tenants’ income
And family composition as applicable
Review and monitors all property reports for compliance with
Operating standards; assures accuracy and timeliness of all reports submitted to the Community Manager
Assistant Property Manager
Copper tree Village
04.2018 - 07.2018
HUD, Public Housing), Advertising vacancies, showing properties, and developing positive relationships with prospective and current tenants Overseeing property maintenance and repairs, obtaining bids from vendors, evaluating vendor work, managing budgets and scheduling
Comply with Section8 Rules and Regulations & Houston Housing Authority
Verifying renter income, preparing lease agreements, and maintaining related documents
Collecting rent payments, issuing reminders, or escalating when appropriate, Making sure Ledger’s match rent amount from Vouchers
Work with Houston Housing Authority for Unit Inspections collections fees, post rents, account deposits & reconciliation, process invoices & payables, and all financial reporting billing questions, moveouts, notices, lease cancellations and evictions specifically with delinquent residents, Completion of annual recerts and renewals
Assists with all reviewing rental applications, lease paperwork and addendums
Reviews all notices to vacate to determine cause and recourse Comply with Move out Rules and regulations from Houston Housing or HUD.
Leasing Consultant
Cypress Lake Apartments
09.2016 - 03.2018
Marketed Property and Researched surrounding competition for special and prices that resulted in abundant traffic between 10-15 people daily, which 90% of the traffic applied
Showed model home and property to prospective Applicants
Answer multiple line telephone and filled in Guest cards to ensure to do callbacks on inquires that resulted in more traffic to the property
Averaging 15 Move ins Monthly
Maintain Files for Move-ins and Current Residents
Filed paperwork and files according to Apartment Numbers
Completed Conventional Paperwork and sent to Multitasking for Move-in approval
Reached out to current residents for Renewals: Combined with New Leases kept the Property Occupancy at 90.83%
Completed Excel Spreadsheets to organize Pending Applications, Pending Move-ins, Pending Renewals, and Vacancies
Send Market survey information to corporate weekly.
Medical Insurance Collector
Acclara Solutions
03.2014 - 09.2016
Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Verified patient insurance coverage and benefits for medical claims.
Managed large volume of calls daily for medical claims
Researched and resolved complex medical claims issues to support timely processing.
Provide patient education regarding how to understand their Explanation of Benefits (EOB)
Evaluated medical claims for accuracy and completeness and researched missing data.
Monitored and updated claims status in claims processing system.
Followed up on denied claims to verify timely patient payment and resolution.
Responded to correspondence from insurance companies.
Knowledge of all CPT codes, How they should be listed on bill for effective payment.
Responded to customer inquiries and provided detailed account information.
May review the Payment Plan, No Statement, Special Handling, Expired, and Bankruptcy tickler queues designated for follow up, taking appropriate action for the client
one call resolution to patient inquires whenever possible and perform timely follow up
Provide Empathy to customers
Reverse denials for CPT codes that have been incorrectly billed.