Angelina Lepcha Sangroula
Kew Gardens,New York
Summary
Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs.
Detail-oriented professional with superb people skills. Engaging and helpful Front Desk Representative and Manager.
Dedicated Salon Manager bringing 7 years of progressive experience in customer service industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments.
Efficient, accurate and detail-oriented Customer Service Representative cum Manager with innate drive to provide exceptional service. Attentive to client preferences and modern trends in aesthetics. Positive attitude with consistent record of building clientele and achieving high rates of client retention.
High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Salon Manager
Lash Paradise LLC
11.2021 - 12.2023
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Implemented measures to improve employee retention rates by offering competitive salaries, benefits packages, and opportunities for advancement within the company.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
Salon Manager
Mikha Lashes Inc
03.2017 - 08.2021
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Education
Master of Science - Computer Science
Sikkim Manipal University
Sikkim, India11.2002
BBA - Accounting
North Bengal University
Darjeeling, India07.2001
Skills
- Cleanliness and Sanitation
- Talent Recruitment
- Supply Management
- Beauty Salon Manager
- Employee Relations
- Profit Enhancement
- Task Delegation
- Problem-Solving Skills
- Performance Improvement
- Staff Collaboration
- Employee Development
- Recruitment and Hiring
- Promotions Coordination
- Salon Safety and Security
- Appointment Scheduling
- Scheduling
- Account Management
- Training Staff
- Client Relations
- Conflict Mediation
- Decision-Making Skills
- Commitment to Quality and Service
- Customer Needs Assessment
- Goal setting
- Salon software proficiency
- Staff training
- Team leadership
- Time management
- Organizational skills
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Salon Manager
Lash Paradise LLC
11.2021 - 12.2023
Salon Manager
Mikha Lashes Inc
03.2017 - 08.2021
Master of Science - Computer Science
Sikkim Manipal University
BBA - Accounting
North Bengal University