Angelina Lettiere
3418 Glen St,FL
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Case Manager
Relievant Medsystems
Jacksonville, FL
04.2022 - 06.2024
- Served as a liaison between patients and families and hospital personnel regarding financial obligations.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Reviewed medical records for accuracy prior to filing them into the system.
- Created reports for management regarding daily operations of the department.
- Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Participated in weekly meetings with upper management discussing strategies for improving patient satisfaction scores.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Communicated financial obligations to patients and collected fees at time of service.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Created reports on referral activity and outcomes.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
Lead Surgical Coordinator
Mayo Clinic Health System
Jacksonville, FL
05.2021 - 03.2022
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Conducted follow up calls with patients after their procedure was completed.
- Performed data entry into various computer systems related to surgery scheduling.
- Processed payments from patients for surgical services rendered.
- Participated in quality assurance activities within the department as directed by management.
- Adhered to HIPAA guidelines when handling confidential information.
- Verified accuracy of billing information prior to submitting claims.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Tracked inventory levels of medical supplies used during surgery procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Scheduled follow-up appointments as designated by physician.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Clinic Supervisor
Southeast Orthopedic Specialists
Jacksonville, FL
05.2017 - 04.2021
- Provided training sessions to new employees on policies, procedures, and regulatory requirements related to clinic operations.
- Supervised medical staff in providing quality patient care services and ensured adherence to safety protocols.
- Responded promptly to inquiries from patients or their families regarding health issues or treatment options.
- Maintained up-to-date knowledge of current healthcare trends and best practices.
- Created reports summarizing financial data such as billing information or budget expenses.
- Assisted with resolving conflicts between staff members in a timely manner while upholding professional standards of conduct.
- Interpreted medical terminology accurately when communicating with colleagues or external parties.
- Conducted periodic performance reviews for staff members, identifying areas for improvement and providing guidance on career development opportunities.
- Participated in regular meetings with senior leadership team members to discuss progress towards organizational goals.
- Developed educational materials for use in clinics such as brochures or posters about common illnesses.
- Monitored inventory levels of supplies and equipment, ordering additional items as needed.
- Directed daily operations of clinic, including scheduling appointments, assigning tasks to staff members, and ensuring compliance with regulations.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Ensured clinic compliance with federal, state, and local healthcare regulations.
- Implemented technology solutions to improve clinic operations and patient care.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
- Coordinated with medical staff to ensure adherence to clinical protocols and patient satisfaction.
- Recruited, hired and trained new medical and facility staff.
Lead Medical Office Assistant
CareSpot Urgent Care
Jacksonville, FL
03.2013 - 05.2017
- Provided assistance to other medical staff during peak times in order to maintain workflow efficiency.
- Entered patient data into electronic health record systems accurately and timely.
- Maintained patient records, including medical history, test results, and immunization dates.
- Verified insurance coverage prior to appointment scheduling and collected copayments at time of service.
- Ordered office supplies as needed while adhering to budgetary constraints.
- Answered questions from patients regarding medications, treatments, or general health concerns.
- Conducted patient interviews regarding current symptoms and past medical history prior to examination.
- Ensured HIPAA compliance standards were met throughout all areas of the practice.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments as directed by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Medical Assistant - Medical Assistant
Orlando School of Health Professions
Orlando, FL05-2010
GED -
Griffin Technical College
Griffin, GA01-2009
Skills
- Regulatory Compliance
- Records Management
- Chronic Disease Management
- Patient support
- Client Advocacy
- Performance Tracking
- Health History Documentation
- Referral Coordination
- Case Management
- Care Coordination
- Utilization review
- Case Needs Assessment
- Medical Records Management
- Problem-Solving
- Relationship Building
- Email and Telephone Etiquette
- Documentation proficiency
- MS Office
- Patient Management
- Direct Patient Care
- Patient Assessment
- Documentation And Reporting
- HIPAA Compliance
- Medical Billing
- Procedure Assistance
- Medical Terminology
- Patient Scheduling
- Phlebotomy
- Inventory Management
- Specimens collection and processing
- CPR
- Certified in Basic Life Support (BLS)
- Electrocardiography (EKG)
- Patient Relations
- Insurance Verification
- Customer Service
- Electronic Medical Records
- Medical terminology proficiency
- Vital Sign Monitoring
- Stocking supplies
- Diagnostic Procedures
- Immunization Administration
- Medical Transcription
- Appointment Setting
Certification
- BLS for Healthcare Providers
- Drug Screen Certified
- Breath Alcohol Certified
Accomplishments
- Member of National Honor Society
Timeline
Patient Access Case Manager
Relievant Medsystems
04.2022 - 06.2024
Lead Surgical Coordinator
Mayo Clinic Health System
05.2021 - 03.2022
Clinic Supervisor
Southeast Orthopedic Specialists
05.2017 - 04.2021
Lead Medical Office Assistant
CareSpot Urgent Care
03.2013 - 05.2017
Medical Assistant - Medical Assistant
Orlando School of Health Professions
GED -
Griffin Technical College
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