ANGELINA LEVA
Mill Valley,USA
Overview
9
9
years of professional experience
Work History
Yoga Instructor
Sunset Therapy Center
09.2024 - Current
- Create and maintain community through regular yoga classes
- Bring in journaling and meditation to yoga classes to create space for reflection and growth for community
Customer Success Manager
Gong.io
San Francisco, CA
06.2021 - 12.2023
- Managed complex partnership lifecycles from scoping through renewal, working directly with senior executives to align deliverables with strategic business needs
- Developed and executed detailed project plans that increased adoption of key features from 13% to 55% in 6 months and 0% to 91% in 3 months
- Owned cross-functional collaboration across product, support, and marketing teams to ensure timely delivery of all partnership commitments
- Created and presented customized content and training materials to drive partner adoption and engagement
- Established clear success metrics and regularly communicated progress to stakeholders through business reviews
Customer Success Manager
Acquia
Boston, MA
05.2020 - 05.2021
- Managed a portfolio of enterprise partnerships with a total contract value of $6 million
- Built and drove comprehensive risk mitigation plans tied to concrete deliverables and timelines
- Coordinated with internal teams to support adoption, engagement, and ongoing value realization
- Developed custom support strategies that increased partner retention and satisfaction
Senior Account Manager
Bugcrowd
Boston, MA
10.2018 - 01.2020
- Led post-sale partnership management for relationships worth over $2.5 million in business
- Directed onboarding and education initiatives for global customer teams, developing custom content to drive adoption
- Conducted regular business reviews to track deliverables, ROI, and strategic alignment with contract requirements
- Managed multiple concurrent partnerships, prioritizing resources to ensure all commitments were met on schedule
Senior Customer Success Manager
Entelo
San Francisco, CA
08.2017 - 10.2018
- Created and executed detailed success plans with specific content deliverables tied to partner goals
- Conducted tailored onboarding and training sessions designed for specific partner needs
- Consistently exceeded quarterly team goals for partner engagement and content delivery
- Tracked efficacy of success strategies through quantifiable ROI metrics
Customer Success Manager
TalentBin by Monster
San Francisco, CA
02.2016 - 08.2017
- Partnered with customers to determine best practices and develop custom content aligned with their KPIs
- Led group training sessions for enterprise accounts, managing complex deliverables across multiple stakeholders
Education
Bachelor of Science - Society & Environment
University of California, Berkeley
05.2013
Timeline
Yoga Instructor
Sunset Therapy Center
09.2024 - Current
Customer Success Manager
Gong.io
06.2021 - 12.2023
Customer Success Manager
Acquia
05.2020 - 05.2021
Senior Account Manager
Bugcrowd
10.2018 - 01.2020
Senior Customer Success Manager
Entelo
08.2017 - 10.2018
Customer Success Manager
TalentBin by Monster
02.2016 - 08.2017
Bachelor of Science - Society & Environment
University of California, Berkeley