Angelina Linares
Porter,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Federal Correctional Officer
Texas Department Of Criminal Justice
01.2024 - Current
- Participated in ongoing training sessions to enhance knowledge of federal regulations pertaining to correctional facilities and stay up-to-date on best practices in corrections management.
- Oversaw inmate recreational activities, monitoring behavior and intervening as necessary to prevent altercations or rule violations.
- Assisted in coordinating visitation schedules for family members of inmates while maintaining strict adherence to security protocols at all times during visits.
- Maintained a safe and secure environment for both staff and inmates through diligent observation and enforcement of institutional policies.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Enforced rules and regulations to maintain order among inmates.
- Supervised inmates during meals, recreation and other activities.
Remote Customer Service Representative
Preddie Manda Collection
08.2021 - Current
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer calls and emails to answer questions about products and services.
- Met all call quality standards and daily quotas for first-call resolution.
Food Service Supervisor
Taylors International
05.2021 - 11.2023
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
Account Manager
Favorite Healthcare Staffing - Kansas City
05.2021 - 06.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
Remote Market Research Interviewer
Opinion Access
09.2020 - 11.2021
- Exceeded performance expectations consistently while maintaining a high level of accuracy and professionalism during all interactions with respondents.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Adhered to strict confidentiality protocols, ensuring the protection of sensitive participant information throughout the research process.
Manger
Jackson Heights Supply
02.2018 - 08.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associate Of Applied Science - Medical Radiologic Technology
Lone Star College System
Spring, TXDiploma - High School Diploma
William Cullen Bryant High School
Woodside, New York06.2020
Skills
- Quality Assurance Understanding
- Kitchen Staff Coordination
- Safety and Sanitation Standards
- Customer Service
- Order Fulfillment
- Active Listening
- Sales Expertise
- Credit Card Payment Processing
- Account Management
- Order Supplies
- Verbal and Written Communication
- Client Rapport-Building
- POS Inventory System Operation
- Managing Phone Systems
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Federal Correctional Officer
Texas Department Of Criminal Justice
01.2024 - Current
Remote Customer Service Representative
Preddie Manda Collection
08.2021 - Current
Food Service Supervisor
Taylors International
05.2021 - 11.2023
Account Manager
Favorite Healthcare Staffing - Kansas City
05.2021 - 06.2022
Remote Market Research Interviewer
Opinion Access
09.2020 - 11.2021
Manger
Jackson Heights Supply
02.2018 - 08.2020
Associate Of Applied Science - Medical Radiologic Technology
Lone Star College System
Diploma - High School Diploma
William Cullen Bryant High School