Angelina Lopez
Campbell,TX
Summary
Motivated customer service representative with over ten years retail experience in a fast-paced environment. Highly enthusiastic customer service professional with client interface experience. Reliable, positive, and hardworking
Overview
21
21
years of professional experience
Work History
Roustabout
Flint Energy
Bridgeport, Texas
07.2010 - 12.2012
- Oilfield construction
- Completed surface preparation for construction projects
- Fencing
- Cementing
- Provided traffic flagging for construction safety
- Assisted landowners in understanding where boundary lines would meet their land.
Server
Redlobster
Northrichland hills, Texas
06.2008 - 09.2014
- Processed customer payments and provided change.
- Seated diners promptly.
- Collaborated with co-workers to support daily operations. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
- Maintained cleanliness and organization of beverage area, display cases, equipment, and transaction area to uphold service standards.
- Cleaned bars, work areas, and tables.
- Developed a variety of menu items catering to customers with food allergies and dietary restrictions such as gluten-free and vegan items.
Barista/ Trainer
Starbucks
Lakeworth, Texas
03.2012 - 06.2012
- Collaborated as team member handling cashier duties, product assistance, and cleaning to ensure excellent customer service.
- Coordinated with vendors on back order availability, future inventory, and special orders to maintain stock levels.
- Cross-trained and provided back-up for other customer service representatives.
- Maintained cleanliness and presentation of stock room and production floor.
- Resolved store and product complaints to enhance customer satisfaction and retention.
- Dedicated to continuously improving sales abilities and product knowledge.
- Displayed coffee products attractively in store to enhance visual appeal.
- Recommended alternative items if product was out of stock.
Barista/ Trainer
Starbucks
Decatur, Texas
11.2010 - 04.2012
- Collaborated with team to handle cashier duties, assist with products, and maintain cleanliness while ensuring excellent customer service.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Cross-trained and provided back-up for other customer service representatives.
- Maintained cleanliness and presentation of stock room and production floor.
- Resolved customer store and product complaints to enhance satisfaction and loyalty.
- Dedicated to continuously improving sales abilities and product knowledge.
- Organized coffee products into visually appealing displays to enhance customer engagement.
- Recommended alternative items if product was out of stock.
ESL Teacher Aid
Headstart Bowie ISD
Bowie, texas
08.2005 - 02.2007
- Built trust with management by reliably fulfilling key holder responsibilities as the key holder, opening and closing the school responsibly.
- Maintained clean and safe environment by keeping carpets and floors clear of debris.
- Taught Spanish-speaking students and parents the English language to prepare for the GED and preschool.
Merchindiser
Orielly Auto Parts
Burleson, TX
04.2021 - 02.2024
- Implemented visual merchandising strategies to enhance product displays and increase customer engagement.
- Analyzed sales data to identify trends and optimize product placement for improved performance.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new team members on best practices in merchandising and inventory management procedures.
- Conducted regular audits of merchandise presentation to maintain compliance with company standards and guidelines.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.
- Collaborated with store managers to determine best placement for merchandise displays.
Warehouse Packer
Target
Midlothian, TX
07.2022 - 02.2026
- Packaged products efficiently to meet shipping deadlines.
- Inspected items for quality assurance before shipment.
- Collaborated with team members to streamline packing processes.
- Operated warehouse equipment safely, adhering to safety protocols.
- Maintained organized workstations to enhance productivity and reduce errors.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Packed, weighed and shipped items per customer specifications.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items' rate by ensuring proper packaging and securing materials within boxes.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
- Contributed to positive team dynamics through clear communication and collaborative problem-solving efforts.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Operated manual pallet jacks and forklifts to move and store materials.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Pre-assembled containers to be easily selected by packing associates.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
- Stocked shelves to match planogram images and instructions.
Education
GED - Accounting
North Central Texas College
Bowie, Texas, USAGED - Engineering
CTU online
Colorado, usa2012
Skills
- Heavy equipment operation
- Site safety compliance
- Equipment troubleshooting
- Team collaboration
- Customer service orientation
- Quick learner
- Safety-first mindset
- Adaptability to tasks
- Active listening skills
- Courteous demeanor
Accomplishments
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Assistance
Customer Interface
Multi-tasking
Timeline
Warehouse Packer
Target
07.2022 - 02.2026
Merchindiser
Orielly Auto Parts
04.2021 - 02.2024
Barista/ Trainer
Starbucks
03.2012 - 06.2012
Barista/ Trainer
Starbucks
11.2010 - 04.2012
Roustabout
Flint Energy
07.2010 - 12.2012
Server
Redlobster
06.2008 - 09.2014
ESL Teacher Aid
Headstart Bowie ISD
08.2005 - 02.2007
GED - Engineering
CTU online
GED - Accounting
North Central Texas College