Angelina Luigi
Ottawa,Ontario
Summary
Driven and Enthusiastic Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Demonstrated success supervising staff and building teams. Leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
25
25
years of professional experience
Work History
Sales and Services Lead
Sephora USA
08.2021 - 06.2024
- Contributed to a positive work environment by supporting the team in their tasks when needed, promoting teamwork and collaboration.
- Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
- Mentored beauty advisors in best practices to develop their skills for career advancement.
- Increased sales revenue by implementing effective sales strategies and training the retail staff.
- Participated in employee training programs, gaining knowledge on various aspects of the retail industry.
- Boosted retail sales by educating clients on the benefits of various cosmetic products.
- Developed strong relationships with other sephora stores, working together to increase overall training and performance across some Sephora locations.
- Assisted in training new hires, contributing to team success.
- Maintained a clean and organized work environment, ensuring a positive retail environment for customers.
- Improved sales performance by developing and implementing comprehensive training programs for retail staff.
- Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales and Services Lead
Sephora USA
12.2020 - 07.2021
- Contributed to a positive work environment by supporting colleagues in their tasks when needed, promoting teamwork and collaboration.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Counter Manager
Belk Department Store
12.2019 - 12.2020
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Achieved sales goals through effective communication and demonstration of products.
Makeup Artist
Freelacer
03.2019 - 12.2019
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, headshots, movie and commercial set experiences.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
Senior Artist
Sephora Canada
05.2015 - 07.2018
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Applied makeup in accordance with clothing style.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Taught makeup classes, helping beauty advisors gain in-depth knowledge of various products and uses.
Beauty Advisor
Sephora Canada
08.2013 - 05.2015
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Aesthetician and Makeup Freelancer
Self Employed
07.2011 - 07.2013
- Enhanced client satisfaction by delivering high-quality work.
- Strengthened client relationships with consistent communication and services.
- Delivered exceptional customer service throughout the engagement process, leading to positive reviews and testimonials from satisfied clients.
Senior Aesthetician
Holtz Spa
04.2003 - 04.2007
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Achieved high levels of client satisfaction by tailoring treatments to address specific lifestyle factors and skin concerns.
- Provided pre-and post-treatment care instructions to clients, ensuring proper understanding of skincare routines for lasting benefits.
- Coordinated special events at the spa showcasing new products or services which increased customer engagement.
- Maintained a clean, hygienic work environment, adhering to industry standards and regulations for client safety.
Manager
Yves Rocher
06.1999 - 08.2001
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Make-up Artistry - Make-up Artistry
Forum Make-up
Paris, France06.1996
Aesthetician & Cosmetology Bachelor - Aesthetician & Cosmetology
Lycée Bineau
France06.1995
High School Diploma -
Collège Henry IV
France06.1993
Skills
- Team Leadership
- Verbal and written communication
- Staff Training and Development
- Sales Techniques
- Schedule Preparation
- Retail store support
- Strong multi-tasking
- Customer Service
- Highly motivated
- Sales Growth
- Store Opening and Closing
- Goal Setting
- Retail Employee Training
Accomplishments
- Supervised and trained a team of 50 staff members during periods of high turnover while improving employee retention.
- Used Microsoft Excel to coordinate work hours and daily task assignments.
- Exceeded company goals by creating a system, building a strong team, coaching, and motivating team members.
- Called upon to travel to other stores to cover temporary gaps in leadership positions.
- Bilingual French and English
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales and Services Lead
Sephora USA
08.2021 - 06.2024
Sales and Services Lead
Sephora USA
12.2020 - 07.2021
Counter Manager
Belk Department Store
12.2019 - 12.2020
Makeup Artist
Freelacer
03.2019 - 12.2019
Senior Artist
Sephora Canada
05.2015 - 07.2018
Beauty Advisor
Sephora Canada
08.2013 - 05.2015
Aesthetician and Makeup Freelancer
Self Employed
07.2011 - 07.2013
Senior Aesthetician
Holtz Spa
04.2003 - 04.2007
Manager
Yves Rocher
06.1999 - 08.2001
Make-up Artistry - Make-up Artistry
Forum Make-up
Aesthetician & Cosmetology Bachelor - Aesthetician & Cosmetology
Lycée Bineau
High School Diploma -
Collège Henry IV