Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Angelina Maroun

Orlando

Summary

I have proven to excel and work very well in high-pressure environments, using my exceptional customer service and cash handling skills at Launch Entertainment to enhance guest experiences. I am really good at multitasking and team collaboration, I consistently drove revenue growth and resolved guest issues with professionalism and my strong work ethic and commitment to excellence. Have greeted customers with a big smile and help lead them in the right direction. Help translate anyone who speaks Arabic. Adapt quickly to rush hours, making pizzas, taking orders, answering phone calls.

Currently in medical terminology learning different terms and aspects.

Overview

4
4
years of professional experience

Work History

Greeter, Cashier, Server, Party Host

Launch Entertainment
01.2024 - Current
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout high maintenance periods for responsive customer care.
  • Consistent work and effort to make parties happy and provided to needs.
  • Upsell packages
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.

On the Floor Sales Employee

Mister Car Wash
08.2024 - 02.2025
  • Drove team revenue totals by bringing in top sales numbers.
  • Memorized sales cycle process with effective follow-up protocols, explaining each car wash package.


Assistant, Scoreboard and Stats Person

ESG Sports
06.2021 - 06.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork.
  • Greeted guests in with friendliness and professionalism.
  • Transfer calls or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Put up and take down basketball and volleyball courts at convention center.
  • Adapt to fast pace games, recording statistics for each player who has scored.
  • Appropriately spoke to aggressive and rude parents and people.
  • Worked affectively with others to complete a task faster and more efficiently.

Education

High School Diploma -

Timber Creek High School
Orlando, FL
05-2024

Skills

  • Patience and composure

  • Customer assistance

  • Exceptional customer service

  • Team player attitude

  • Fast learner

  • Initiative and Self-motivation

  • Guest engagement

  • Effective multitasking

  • Computer skills

  • Patience and empathy

  • Party scheduling

  • Time management skills

  • Safe food handling

  • Menu memorization

  • Food running

  • Money handling

  • Strong work ethic

  • Cash handling and management

  • High volume dining

  • Food service techniques

  • Reliability and punctuality

  • Closing techniques

  • Order taking

Accomplishments

  • Trained and mentored 3 employees.
  • Part of UNICEF group, helping others in need.
  • Currently working towards AS for sonography/ultrasound tech and radiology.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

On the Floor Sales Employee

Mister Car Wash
08.2024 - 02.2025

Greeter, Cashier, Server, Party Host

Launch Entertainment
01.2024 - Current

Assistant, Scoreboard and Stats Person

ESG Sports
06.2021 - 06.2024

High School Diploma -

Timber Creek High School

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Angelina Maroun