Angelina Masini
New Smyrna Beach,FL
Summary
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
29
29
years of professional experience
Work History
Chief Innovation Officer
Automation Solutions, LLC
Daytona Beach, FL
10.2021 - Current
- Led design and implementation of an integrated ERP system combining CRM, Production Management, Purchasing, Financial Forecasting, Job Costing, HR, and Fleet Management.
- Co-founder and managing partner for a startup specializing in process engineering and software development, with multiple recurring revenue streams.
- Pioneered the development and sale of pre-built, subscription-based templates for small businesses and construction management.
- Executive sponsor and lead architect for the development and implementation of the Loan Portfolio Management Suite for a $60MM private lender, enabling them to triple their work capacity, as well as long-term financial forecasting for investors.
- Supervised product roadmap creation using customer feedback and industry trend analysis.
VP of Operations
R&R Industries
Daytona Beach, FL
01.2018 - Current
- Company Overview: Commercial Roofing & Insurance Restoration Company
- VP of Operations and member of the Leadership Team, providing daily oversight to all aspects of business operations including finance, HR, purchasing, IT for $8MM Commercial Roofing and Insurance Restoration company
- Responsible for overall management of all day-to-day financial operations
- Manages financials, forecasts, budgeting, and revenue forecasting
- Provides strategic direction to the CEO and Leadership Team on company performance, long term planning and growth
- Continuously find opportunities for increased process efficiency
- Ensure company has appropriate tools and techno to perform job functions
- Commercial Roofing & Insurance Restoration Company
Executive Director Strategic Human Capital Management
Linium
Albany, New York
01.2017 - Current
- Company Overview: Solutions-based technology management consulting firm
- Executive Director, Strategic Human Capital Management (HCM) solutions that empower customers to gain visibility and control over their HR Organization
- Dynamic individual who provides thought leadership and practical experience in designing effective solutions for enterprise-level engagements
- Focuses on designing and building transformative, modern workplaces that empower employees and enable HR professionals to work more productively and cost effectively, with data transparency needed to make informed business decisions
- Responsible for the successful creation, branding, go to market strategy, and internal sales readiness training for the HR/HCM Offering
- Accountable for providing subject matter expertise by designing HR/HCM process and technology solutions
- Oversee the creation of client presentations, proposals, and SOWs associated to HR/HCM offerings; responsible for all engagement activities from pre-sales through delivery execution
- Drive business development opportunities for $8MM annual revenue target through representation at various technology conferences, co-hosting of webinars, and other forms of networking and social media promotion
- Founder of Linium HR Exchange Program that provides HR Implementation Client Alumni with on-going community based HR support, best practice solutions, and innovation from their peers
- Solutions-based technology management consulting firm
Vice-President of Operations
Linium
Albany, New York
01.2012 - 12.2016
- Company Overview: Solutions-based technology management consulting firm
- Responsible for continuously driving the company to achieve and surpass profitability, business goals and objectives
- Through on-going collaboration with the CEO and Executive Team, provide leadership, vision and execution necessary to develop and implement standards for operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of the organization
- Ensure that the company has the proper operational, administrative systems in place to effectively grow and scale the organization while achieving high operational efficiencies
- Responsible for the planning, architecture, organizational change, training and communications for the successful replacement of Linium’s entire back office infrastructure (General Ledger/Accounting, Standardized recruiting platform, Time and Expense Solution for both consulting and staffing practice areas, Project Management/Professional Services, HRIS, and Benefits Administration Platform)
- Provide daily oversight of all business functions including HR, IT/Internal Systems, Procurement, HR, and Global Resource Management
- Forward-thinking approach to the assurance of continuous margin control through the implementation of standardized reporting tools and processes that provided transparency around forecasted revenue, actuals to forecast, estimate at completions and project margin deviation of greater than 3%
- Accountable for global resource management and cross-organizational forecasting accuracy
- Oversight of pipeline vs
- Headcount while ensuring appropriate resource skills/availability
- Consistently attained an average utilization rate of 91% on an 80% target
- Establishment of new insurance broker relationship and Implementation of new benefits plan that resulted in 12% savings in 2015 and 7% reduction in 2016
- Initiated annual Corporate-Wide Employee Engagement Survey
- Facilitated continuous improvement and remediation plans with all Executive Leadership to successfully increase employee engagement by 31% from 2015 -2017
- Creation of platform Domain Champions to enabling cross-organizational expertise and knowledge sharing across HR Service Delivery, IT Business Management, IT Service Management, and GRC/Security
- Served as Managing Director for new Managed Services offering
- Established program guidelines, marketing, training, and sales support
- Over the course of 14, took revenue from $10K/month to a reoccurring revenue stream of in 2017$1.496M
- Solutions-based technology management consulting firm
Principal Consultant & Director of Managed Services Operations
Genesis10
Daytona Beach, FL
01.2011 - 12.2013
- Company Overview: Solutions-based technology management consulting firm with 1K+ employees
- Provided strategic direction and development for IT staffing and recruiting company with primary focus in returning services on-shore and realizing objective to employ 25% veteran workforce
- Managed eight direct reports and additional staff of 30 employees to ensure successful and continued operational support for Managed Services offerings, including helpdesk services, change and request management, desktop operations, circuit maintenance and design, and server maintenance
- Supervised and secured helpdesk performance, PC deployment, and contract negotiations
- Successfully refreshed 400 individual locations across multiple states and led recruitment of 1,800+ technicians within six weekends
- Realized 27% increase in first-call resolution rate through renewed support in Helpdesk department, leading to 18% increase in cost savings
- Co-lead initiative to bring Veterans into civilian corporate life by assisting with transferring their military skills and training through an intensive 6-week acclamation training program followed by full-time job placement
- Over the course of 18 months this resulted in nearly 30% of our placement coming from the Veteran program
- Solutions-based technology management consulting firm with 1K+ employees
Senior Vice-President & Director, IT Services and Sustainability
KeyBank National Association
Cleveland, OH
01.2009 - 12.2011
- Company Overview: Nineteenth largest bank in the United States based on total deposits with 17K+ employees
- Promoted though a series of increasingly responsible positions based on record of consistent achievement
- Overseeing long-term, sustainable vision for $220M in IT spend under management, 1,100+ vendor partnerships, IT Procurement initiatives, policy development, and effective sourcing strategies
- Worked closely with CIO and Executive management to develop and implement broader corporate objectives
- Netted $8.5M in third-party spend savings for 2010 via execution of improved vendor sourcing
- Captured $1.5M in annual savings and nurtured enterprise-wide cultural development by leading Corporate Wireless Program initiative
- Achieved 19% diversity spend against 15% corporate goal in 2010 through successful management of KeyBank’s Minority and Women-owned Business Enterprise Program (MWBE) Supplier Diversity program
- Nineteenth largest bank in the United States based on total deposits with 17K+ employees
Vice-President & Director, Enterprise Operations Support
KeyBank National Association
Cleveland, OH
01.2008 - 12.2009
- Company Overview: Nineteenth largest bank in the United States based on total deposits with 17K+ employees
- Tapped to lead all ITIL Service Delivery, Service Desk/Critical Incident Recovery, Enterprise 24X7 Operations Command Center, and Service Assurance and Measurement management for four operational divisions
- Ensured tactical measures to provide improvements in efficiency, cost effectiveness, communications, analysis, and resolution time
- Supervised nine direct reports, 300+ FTEs, and annual operating expense of $40M
- Increased resolution turnaround time by standardizing monitoring and alert detection using IBM Tivoli product suite
- Enhanced line of business’ cost allocation and transparency via sponsorship and development of company-wide Request Management tool and improved design and deployment solutions
- Nineteenth largest bank in the United States based on total deposits with 17K+ employees
Vice-President & Director, Enterprise Technology Client Services
KeyBank National Association
Cleveland, OH
01.2007 - 12.2008
- Company Overview: Nineteenth largest bank in the United States based on total deposits with 17K+ employees
- Maintained executive oversight of $38M in annual operating expense, eight direct reports, and 205 employees responsible for Helpdesk Services, Critical Incident Management, Print Optimization, ITIL-based Service Management, and LAN/Desktop Support
- Held sponsorship of five strategic vendor partnerships with a value range of $500K to $6M
- Serve as liaison between technology partners and business clients to support revenue growth and cost reduction
- Attained 50% sustainable print reduction and won $1M in year-to-year annual savings by eliminating use of 12K personal print devices
- Founder of KeyBank’s “Green Network” and Named Chief sustainability Officer
- Saved $3M through reengineered procurement process of corporate PCs by insourcing work from outside vendor
- Nineteenth largest bank in the United States based on total deposits with 17K+ employees
Vice-President & Division Manager – Western United States
KeyBank National Association
Cleveland, OH
01.1997 - 12.2007
- Company Overview: Nineteenth largest bank in the United States based on total deposits with 17K+ employees
- Led Engagement Management Distributed Print department, directing 26 direct reports and ~100 staff members in LAN support for western United States in addition to all corporate Print Optimization activities
- Orchestrated deployment of tool and best practices supporting LAN File Share provisioning and led team in all aspects of PC Refresh solutions and practices
- Accomplished 8K-per-year average PC replacement goal by implementing centralized PC image distribution center and equipment redeployment facility
- Nineteenth largest bank in the United States based on total deposits with 17K+ employees
Senior IT Project Manager and Project Performance Technology Coordinator
KeyBank National Association
Cleveland, OH
01.1996 - 12.1997
- Company Overview: Nineteenth largest bank in the United States based on total deposits with 17K+ employees
- Nineteenth largest bank in the United States based on total deposits with 17K+ employees
Education
Artificial Intelligence For Business Strategy
MIT Sloan Executive Education
02-2024
Six Sigma Blackbelt - Certification
Aveta Business Institute
06.2011
Launching and Implementing Impactful Sustainability Programs
Weatherhead School of Management – Case Western Reserve
03.2011
Bachelor of Arts - Business Management
University of Phoenix
Certified Network Engineer - Novell 3.1 CNE
Pacific Dataware
Skills
- Operational Excellence
- Execution
- Process Improvement
- Human Capital Management
- Organizational Development
- Financial Forecasting and Budget Management
- Systems Optimization
- Workflow Optimization
- Engagement Management
- Intellectual property
- Digital transformation
- Data-driven decision making
- Strategic thinking
- Innovation strategy and management
- Value proposition design
Timeline
Chief Innovation Officer
Automation Solutions, LLC
10.2021 - Current
VP of Operations
R&R Industries
01.2018 - Current
Executive Director Strategic Human Capital Management
Linium
01.2017 - Current
Vice-President of Operations
Linium
01.2012 - 12.2016
Principal Consultant & Director of Managed Services Operations
Genesis10
01.2011 - 12.2013
Senior Vice-President & Director, IT Services and Sustainability
KeyBank National Association
01.2009 - 12.2011
Vice-President & Director, Enterprise Operations Support
KeyBank National Association
01.2008 - 12.2009
Vice-President & Director, Enterprise Technology Client Services
KeyBank National Association
01.2007 - 12.2008
Vice-President & Division Manager – Western United States
KeyBank National Association
01.1997 - 12.2007
Senior IT Project Manager and Project Performance Technology Coordinator
KeyBank National Association
01.1996 - 12.1997
Artificial Intelligence For Business Strategy
MIT Sloan Executive Education
Six Sigma Blackbelt - Certification
Aveta Business Institute
Launching and Implementing Impactful Sustainability Programs
Weatherhead School of Management – Case Western Reserve
Bachelor of Arts - Business Management
University of Phoenix
Certified Network Engineer - Novell 3.1 CNE
Pacific Dataware
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