Angelina Mastrogiovanni
Fleming Island,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Delivery Driver
Fedex Express
08.2020 - 10.2023
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Verified validity of vehicle inspection stickers and registrations.
- Verified accuracy of all deliveries against order forms.
- Delivered packages to customer doorsteps and business offices.
Hospitality Marketing Manager
Scotts Downtown
02.2018 - 07.2020
- Created company brand messaging, customer events, promotional strategies, and product commercialization.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Developed and implemented marketing strategies to launch promotions.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Performed event coordination for larger parties and gatherings.
- Established working relationships with clients by organizing various events.
- Supervised 150 helpers and co-workers.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Coordinated florists, photographers, and musicians for events.
- Reviewed event bills to confirm accuracy and approve payment.
- Evaluated and selected service providers and vendors according to customer requirements.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Developed post-event reports to determine effectiveness of each event.
- Inspected event facilities to confirm conformance to customer requirements.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Hired, trained and supervised volunteers and support staff required for events.
- Trained and supervised event staff to complete tasks on time.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Created detailed timelines and budgets for events to meet all deadlines.
Restaurant Manager
Norwegian Cruise Line
12.2016 - 01.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurants.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Led and directed team members on effective methods, operations, and procedures.
- Supervised 120 helpers and co-workers.
Executive Casino Host
Boyd Gaming
01.1997 - 06.2006
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
- Achieved gaming revenue of $7 Million/year by effectively reactivating, developing and maintaining customers.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
Education
BBA - Marketing And Advertising
University of Georgia
Athens, GA04.1987
Destination Specialist - Caribbean Destination Specialist Worldspan
Exectutive Travel Institute
Atlanta02.1996
Skills
- Team Leadership
- Budget Management
- Decision Making
- Time Management
- Staff Supervision
- Organizational Skills
- Product Marketing
- Brand Management
- Email Marketing
- Advertising Management
- Event Planning
- Market Research
- Operations Management
- Networking
- Scheduling
- Cost Management
- Staff Management
- Performance Evaluations
- Customer Buying Habits
- Competitor Analysis
- Marketing and Advertising
Timeline
Delivery Driver
Fedex Express
08.2020 - 10.2023
Hospitality Marketing Manager
Scotts Downtown
02.2018 - 07.2020
Restaurant Manager
Norwegian Cruise Line
12.2016 - 01.2018
Executive Casino Host
Boyd Gaming
01.1997 - 06.2006
BBA - Marketing And Advertising
University of Georgia
Destination Specialist - Caribbean Destination Specialist Worldspan
Exectutive Travel Institute