Angelina Matthews
Arlington,WA
Summary
Store Director with 21 years of experience in retail sales, specializing in deli, bakery, meat/seafood lead, deli bakery coordinator, and assistant store leader in HR, operations, and merchandising departments. Proven ability to set and achieve sales targets while ensuring exceptional customer service. Skilled in managing large teams and overseeing daily operations to maintain a loyal customer base. Strong expertise in operational efficiency and problem resolution in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Director
QFC
Seattle , WA
07.2024 - Current
- Monitored daily operations and staff performance, providing coaching and guidance.
- Resolved customer complaints promptly while upholding corporate values.
- Conducted weekly meetings to ensure timely achievement of goals.
- Negotiated vendor contracts to secure competitive pricing without sacrificing quality.
- Hired, trained, and supervised personnel including cashiers and department managers.
- Analyzed sales reports and customer feedback to inform product selection decisions.
- Developed tracking systems for employee performance against key metrics.
- Coordinated activities concerning production, pricing, and sales to optimize business operations.
Store Director
QFC
Bellevue, WA
05.2022 - 07.2024
- key role in managing corporate flagship store
Store Director
QFC
Kirkland, WA
03.2021 - 05.2022
Store Director
QFC
Everett, WA
03.2020 - 06.2021
Store Director
QFC
Ballard, WA
05.2018 - 06.2019
Store Director
QFC
Seattle, WA
08.2017 - 05.2018
Assistant Store Manager
QFC
Seattle, wa
06.2010 - 06.2015
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Managed daily operations, including scheduling shifts and assigning tasks.
- Conducted performance reviews to identify staff improvement areas.
- Analyzed market trends for product expansion opportunities.
- Oversaw cash handling procedures and reconciled discrepancies.
- Trained new employees on store policies and customer service standards.
- Collaborated cross-departmentally to coordinate promotions and events.
- Developed strategies based on financial data to enhance store profitability.
Deli/Bakery Coordinator
QFC
Bellevue, WA
03.2014 - 05.2015
- Maintained calendars for events, meetings, and deadlines to improve organizational efficiency.
- Coordinated interdepartmental efforts to achieve timely project completion within budget constraints.
- Monitored inventory levels and ordered supplies to eliminate shortages.
- Facilitated cross-departmental communication to resolve issues effectively and quickly.
- Ensured compliance with company policies in project management activities.
- Drove food safety results across 15 stores, improving operational standards.
- Consulted with managers on employee performance, equipment concerns, and work schedules.
- Reported store performance and identified opportunities to District Manager with actionable follow-up plans.
- Managed food safety
Meat/Seafood Manager
QFC
Seattle, WA
05.2010 - 06.2014
Assistant Deli Manager
QFC
Stanwood, WA
12.2005 - 06.2006
- Evaluated staff performance regularly, providing constructive feedback for improvement.
- Managed budgets for purchasing ingredients, supplies, and equipment for deli operations.
- Trained new deli team members on product knowledge, customer service, and sanitation standards.
- Resolved customer complaints professionally while keeping management informed of issues.
- Analyzed sales data to identify trends and opportunities for business growth.
- Developed weekly staff schedules to maintain adequate staffing and control labor costs.
- Ensured proper labeling of food items in compliance with local health regulations.
- Monitored quality control of prepared foods to meet company standards for taste and presentation.
Education
High School Diploma -
Arlington High School
Arlington, WA06-2001
Some College (No Degree) - Dental Hygiene
Shoreline Community College
Seattle, WASkills
- Sales analytics expertise
- Budgeting proficiency
- Staff training methodologies
- Performance tracking systems
- Customer service strategies
- Leadership in teams
- Conflict resolution techniques
- Quality assurance practices
- Data-driven decision-making approaches
- Process optimization strategies
- Inventory oversight
- Effective communication abilities
- Time management skills
- Strategic planning insights
- Promotions oversight
- Task delegation skills
- Sales team leadership
- Merchandise planning expertise
- Financial reporting capabilities
- Business growth strategies
- Store operational management
- People management skills
- Partnership development \Shift scheduling proficiency \Employee engagement strategies \Employee scheduling systems \Store operational procedures \Operational management expertise \Team motivation techniques \Coaching for team leadership \Operational efficiency practices \Training methodologies \Order processing systems \Store merchandising strategies \Budgeting, Promoting and developing associates
Affiliations
- Store leader Cultural council
- Women's Edge
- Store Leader Development
- Retail Management Graduate
Accomplishments
- Food Safety Certification
- Nominee For Store Leader Of The Year 2018
Certification
- Top sales increased
- #2 in the division for Food Safety
- 1st 100% in ESET Audit in the Division
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Director
QFC
07.2024 - Current
Store Director
QFC
05.2022 - 07.2024
Store Director
QFC
03.2021 - 05.2022
Store Director
QFC
03.2020 - 06.2021
Store Director
QFC
05.2018 - 06.2019
Store Director
QFC
08.2017 - 05.2018
Deli/Bakery Coordinator
QFC
03.2014 - 05.2015
Assistant Store Manager
QFC
06.2010 - 06.2015
Meat/Seafood Manager
QFC
05.2010 - 06.2014
Assistant Deli Manager
QFC
12.2005 - 06.2006
High School Diploma -
Arlington High School
Some College (No Degree) - Dental Hygiene
Shoreline Community College
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