Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angelina Maynard

Hurricane,WV

Summary

Certified with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
08.2022 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.

Pharmacy Technician Trainee

Walmart
09.2021 - 08.2022
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.

Front End Team Lead

Walmart
01.2021 - 09.2021
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and effective customer satisfaction.
  • Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
  • Implemented innovative merchandising techniques, increasing visibility and appeal of produce offerings in retail environments.
  • Trained associates on product specifications, merchandising, counter organization and retail sales.
  • Provided training to retail staff on proper cash handling procedures, minimizing instances of cash discrepancies.
  • Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas on the front end.

Customer Service Desk Associate

Walmart
06.2020 - 01.2021
  • Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
  • Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
  • Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Identified trends in customer concerns, collaborating with management to implement proactive solutions.
  • Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
  • Recognized as a reliable resource among peers due to extensive product knowledge gained through continuous learning efforts.
  • Maintained up-to-date knowledge of product and service changes.


Cashier

Walmart
08.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

No Degree - Nursing

West Virginia Junior College
Charleston, WV
02-2022

High School Diploma -

Hurricane High School
Hurricane, WV
06-2020

Skills

  • Prioritization and organization
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Team collaboration
  • Multitasking and organization
  • Empathy and patience
  • Verbal and written communication
  • Resolving customer issues
  • Insurance processing & reconciliation
  • HIPAA compliance
  • Data entry

Certification

  • CPhT - Certified Pharmacy Technician
  • [Board of Pharmacy] License - [Renewed with Date of: July 1,2024 - June 30, 2026]
  • [Basic Life Support] Training - Conducted by American Red Cross [Date Completed: 06/08/2024] Valid Period (2 Years)
  • [Immunization] Training - [Completed on 11/10/2022]

Timeline

Certified Pharmacy Technician

Walmart
08.2022 - Current

Pharmacy Technician Trainee

Walmart
09.2021 - 08.2022

Front End Team Lead

Walmart
01.2021 - 09.2021

Customer Service Desk Associate

Walmart
06.2020 - 01.2021

Cashier

Walmart
08.2019 - 06.2020

No Degree - Nursing

West Virginia Junior College

High School Diploma -

Hurricane High School

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