Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina McCord

Cottage Grove

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Lead Office Services

Canon Business Process Services
06.2024 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Self-motivated, with a strong sense of personal responsibility.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Checked job information at each press to verify that correct ink was delivered.
  • Proofed all job orders, securing client approval prior to production.


Customer Service Representative

Action Plumbing, Heating & Air Conditioning
07.2022 - 04.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Manager/ Barber

The Barbershop A Hair Salon For Men
07.2015 - 07.2022
  • Used clips and shears to complete various types of fades, shaves and cuts.
  • Styled hair according to customer preferences.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Stylist

Sport Clips
09.2012 - 07.2015
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.

Education

State License - Barber Cosmetology

Madison Area Technical College
Madison, WI
08.2014

Diploma - General Studies

Monona Grove High School
Monona, WI
06.2003

Skills

  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Customer Service and Assistance
  • Microsoft Internet Explorer
  • Microsoft Windows
  • Microsoft SharePoint
  • Call Transfers
  • Active Listening
  • Inbound and Outbound Calling
  • Cash Register Operations
  • Microsoft Excel
  • Microsoft Office
  • Credit Card Payment Processing
  • Merchandise Arrangements
  • Time Management
  • Handheld Computer Device Software
  • Adobe Systems Adobe Photoshop
  • Answering Customer Questions
  • Google Meet
  • Solving Customer Concerns
  • Speaking
  • Facebook
  • YouTube
  • Friendly, positive attitude
  • Microsoft Word
  • Teams

Timeline

Lead Office Services

Canon Business Process Services
06.2024 - Current

Customer Service Representative

Action Plumbing, Heating & Air Conditioning
07.2022 - 04.2024

Manager/ Barber

The Barbershop A Hair Salon For Men
07.2015 - 07.2022

Stylist

Sport Clips
09.2012 - 07.2015

Diploma - General Studies

Monona Grove High School

State License - Barber Cosmetology

Madison Area Technical College

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