Angelina McMahon
Lockport,IL
Summary
Accomplished leader accustomed to managing daily healthcare operations. Excels in developing and implementing operational strategies while enforcing compliance with safety regulations and medical policies. Proven track record of establishing cost-effective, efficient services and producing outstanding patient care outcomes. Exceptional interpersonal, organizational and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Care Manager
1776 Senior Care
09.2024 - Current
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Oversaw payroll processing to ensure timely and accurate payments to employees.
- Ensured continuity of care by maintaining thorough records of patient interactions, updates to care plans, and treatment goals achieved.
- Assisted with day-to-day operations with CEO of company, working efficiently and productively with all team members.
Community Manager
Open Arms Solutions
06.2024 - 09.2024
- Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization
- Established key partnerships with local businesses to expand outreach opportunities and build relationships in the community
- Represented the organization at meetings, conferences, and events
- Planned and implemented strategic initiatives to drive organizational growth, enhance team performance, and maximize revenue
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Senior Care Coordinator
Open Arms Solutions
11.2021 - 09.2024
- Successfully managed a team of 80 caregivers, providing support and guidance to ensure proper care for elderly patients
- Responded promptly to inquiries from clients or their families regarding changes in care requirements or service delivery issues
- Actively participated in interdisciplinary meetings with other healthcare providers to discuss patient needs or plan for discharge from facility settings
- Implemented strategies designed to improve quality assurance processes within the organization's senior care program
- Conducted regular assessments of patient needs to determine appropriate levels of care and services
- Performed in-home visits on a regular basis to assess patient health status and provide additional support as needed
- Utilized electronic medical record systems effectively when documenting patient information
Certified Nursing Assistant
Marian Village
06.2013 - 11.2021
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes were achieved
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds, and blood in urine
Education
Master of Business Administration (M.B.A.) - Health Care Management
Capella University
Minneapolis, MN06.2023
Bachelor of Science (B.S.) - Health Administration
Capella University
Minneapolis, MN10.2020
Skills
- Collaborative team management
- Effective communication
- Skilled in conflict management
- Training and development
- Quality assurance
- Prioritization and planning expertise
- Strong relationship management
- Effective case resolution management
Timeline
Care Manager
1776 Senior Care
09.2024 - Current
Community Manager
Open Arms Solutions
06.2024 - 09.2024
Senior Care Coordinator
Open Arms Solutions
11.2021 - 09.2024
Certified Nursing Assistant
Marian Village
06.2013 - 11.2021
Bachelor of Science (B.S.) - Health Administration
Capella University
Master of Business Administration (M.B.A.) - Health Care Management
Capella University
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