Angelina Melecio
Bristol,CT
Summary
Experienced in working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Dunkin' Donuts
04.2022 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Met customer service goals and exceeded customer expectations.
Customer Service Cashier
Sonic
03.2021 - 10.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
No Degree - Medical Assisting
Lincoln Technical Institute - New Britain
New Britain, CT10.2024
High School Diploma -
Bristol Central High School
Bristol, CT06.2023
Skills
- Microsoft
- Gmail
- Patient Vitals
- Phlebotomy
- Teamwork
- Communication
- Leadership
- Collaborative
- Customer Service
- Customer Complaint Resolution
- Customer Assistance
- Adaptability and Flexibility
Certification
- First Aid/CPR Certified
Volunteer Work
Volunteered at Sheridan Woods Nursing Home
Timeline
Customer Service Cashier
Dunkin' Donuts
04.2022 - Current
Customer Service Cashier
Sonic
03.2021 - 10.2021
No Degree - Medical Assisting
Lincoln Technical Institute - New Britain
High School Diploma -
Bristol Central High School