Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Languages
Timeline
Generic

Angelina Mirabal

19450 SW 202nd St Miami,FLORIDA

Summary

Enthusiastic and eager looking for a Beauty Advisor position and excited to provide exceptional customer service. Bringing 1 year of experience in customer support within the insurance industry, adept at managing inquiries and ensuring smooth office operations. Eager to transition my skills to a beauty advisor role, where I can utilize my open availability and proven ability to work effectively both independently and as part of a dynamic team. Dedicated to delivering professional service and enhancing customer satisfaction in the beauty industry.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Receptionist

Sharp Insurance Agency
03.2023 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Delivered energetic responses to customers in-person and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Clinical Volunteer

Holy Cross Health
02.2024 - 03.2024
  • Assisted in patient assessments, collecting vital signs and medical histories for accurate diagnosis.
  • Enhanced patient care by providing emotional support and assistance with daily activities.
  • Improved clinical efficiency by maintaining a clean and organized work environment.
  • Expedited emergency response times by triaging incoming cases based on severity level assessment.
  • Supported clinical research efforts by collecting data, documenting observations, and assisting with study tasks.
  • Reported patient requests, concerns, and other observations to staff.
  • Transported patients and helped with discharge procedures.

Education

High School Diploma -

Monsignor Edward Pace High School
Miami Gardens, FL
05.2024

Skills

  • Time Management
  • Telephone skills
  • Customer/Client relations
  • Customer Service
  • Organization and Multitasking
  • Team Collaboration
  • Customer Engagement
  • Flexibility and Adaptability
  • Appointment Scheduling
  • Business operations understanding

Accomplishments

- State GPA: 3.8

- School GPA: 4.0

- Bilingual: Fluent in English and Spanish

- National Honor Society

- 100+ Volunteer Hours


Affiliations

  • Extracurriculars: Women in Stem, Mental Health Club, Key Club, Mission Club, Paw Club and Robotics Club

Certification


  • First Aid/CPR Certified, Monsignor Edward Pace High School

Additional Information

- Easy-going and approachable, fostering positive interactions with others.

- Strong problem-solving skills, capable of handling challenges with composure.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Clinical Volunteer

Holy Cross Health
02.2024 - 03.2024

Receptionist

Sharp Insurance Agency
03.2023 - 05.2024

High School Diploma -

Monsignor Edward Pace High School

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Angelina Mirabal