Angelina Mirra
Cumming,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Server
Provino's Italian Restaurant
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Puff n Fluff Pet Spa, Johns
10.2022 - 02.2023
- Greeted customers warmly and genuinely
- Assisted in signing in/out customers
- Answered incoming calls, directed visitors, and took messages
- Took payments for the visit
- Faxed, copied, and scanned documents
- Kept up-to-date records on vaccinations
- Helped with all questions and complaints
- Counted all transactions for the day and document the day’s sales.
Cashier/Server
Daddyo's Irish Ice Cream Pub
03.2022 - 11.2022
- Operated cash register for cash, check, and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs
- Collected and authorized guests' payments
- Worked closely with the shift manager to solve problems and handle customer concerns
- Restocked sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Checked identification for proof-of-age for alcohol sales
- Used POS system to enter orders, process payments, and issue receipts
- Cultivated warm relationships with regular customers
- Worked with the POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to clean the dining room and work areas
- Carried out the complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Hostess/Togo
Taco Mac
09.2021 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of wait times
- Answered customer questions about hours, seating, and menu information
- Collected information from arriving customers to seat groups or placed them on the waitlist
- Assigned and adjusted tables suitable for patron's needs and restaurant section rotation
- Supported servers with keeping the dining area ready for every guest
- Used cash registers and credit card machines to cash out customers
- Documented reservations, alerted servers and managers of large groups, and prepared seating
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
South Forsyth High School
Cumming, GA05.2021
Skills
- Customer Service and Transactions
- Time Management
- Adaptability and Flexibility
- Data Entry
- Teamwork and Collaboration
- Workstation Maintenance
- Verbal and Written Communication
- Fact-Checking
- Guest Engagement
- Team Collaboration
- Strong Work Ethic
- Attention to Detail
- Conflict Resolution
- Interpersonal Skills
- Multitasking Abilities
- Ability to Lift 30 Pounds
- Decision-Making
- Scheduling
- Bookkeeping
Timeline
Server
Provino's Italian Restaurant
04.2023 - Current
Receptionist
Puff n Fluff Pet Spa, Johns
10.2022 - 02.2023
Cashier/Server
Daddyo's Irish Ice Cream Pub
03.2022 - 11.2022
Hostess/Togo
Taco Mac
09.2021 - 01.2022
High School Diploma -
South Forsyth High School
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