Hi, I’m
Angelina Molar
Murrieta,CA
Summary
Driven and dynamic Front Desk Receptionist with a proven track record at Check Out, enhancing guest retention and resolving billing discrepancies with meticulous attention. Excelled in a fast-paced environment as a Shift Leader at Little Caesars, demonstrating exceptional customer service and team collaboration skills. Specialized in confidentiality handling and office administration, significantly improving communication flow and office efficiency.
Overview
3
years of professional experience
1
Certification
Work History
Check Out
Front Desk Receptionist
06.2024 - 09.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Volunteer Work
Volunteer
03.2023 - 10.2023
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Shift Leader
Little Caesars
12.2021 - 04.2023
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Diego Valley East Public Charter School
09.2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Scheduling appointments
- Office Organization
- File Organization
- Hospitality services
- Front Office Management
- Filing
- Work Prioritization
- Office Administration
- Confidentiality handling
- Meeting Support
Certification
Dental Assissting
Monitor Techs
Languages
Arabic
Native or Bilingual
Turkish
Limited Working
English
Native or Bilingual
Timeline
Front Desk Receptionist
Check Out
06.2024 - 09.2024
Volunteer
Volunteer Work
03.2023 - 10.2023
Little Caesars
Shift Leader
12.2021 - 04.2023