Angelina Mortimer
Bonney Lake,WA
Summary
Highly-motivated versatile employee with desire to take on new challenges. Strong work ethic, adaptability, and problem solving. Adept at working safely and effectively, unsupervised, and quickly mastering new skills. Exceptional communication and interpersonal skills in a professional setting.
Overview
25
25
years of professional experience
Work History
Billing Manager
East Main Vision Clinic
Puyallup, Washington
09.2010 - Current
- Coordinated insurance claims processing for patient procedures and services.
- Managed patient account processes, ensuring accuracy of billing records.
- Implemented efficient workflows to streamline billing and collections processes.
- Resolved patient inquiries related to billing and insurance coverage issues.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Trained staff on billing software and compliance with healthcare regulations.
- Investigated complex billing issues by utilizing internal and external resources.
- Worked with medical staff to verify accurate coding of services provided.
- Generated monthly accounts receivable reports, highlighting aging analysis.
- Managed daily cash postings from lockbox or other electronic methods of payment processing.
- Reconciled bank statements each month ensuring accuracy of deposits made by customers.
- Facilitated credentialing process for healthcare providers and facilities by collecting necessary documentation. for healthcare providers and facilities.
- Ensured compliance with federal, state, and local laws as well as accreditation standards.
- Monitored expiration dates of licenses, certifications, and other relevant documents.
- Developed and implemented HIPAA compliance training programs for staff across departments.
- Developed and implemented HIPAA policies and procedures.
- Collaborated with IT teams to secure electronic health information systems effectively.
- Provided guidance on risk assessments related to patient data protection and privacy.
- Facilitated workshops on best practices for safeguarding patient information confidentiality.
- Collaborated with team to streamline daily operational processes.
- Assisted in training new members on standard procedures.
- Resolved conflicts effectively among team members and customers.
- Improved collaboration between departments to ensure project objectives were met.
Receptionist
TransGroup
SeaTac, Washington
09.2008 - 09.2010
- Welcomed visitors and clients, creating positive first impressions at reception.
- Provided general administrative support, including data entry and office organization tasks.
- Facilitated timely distribution of incoming and outgoing mail to support staff communication.
- Managed import/export documentation to ensure compliance with customs regulations.
Family Nanny
Santillan Family
Maple Valley, Washington
07.2003 - 09.2008
- Supervised daily activities and routines for children in a nurturing environment.
- Prepared nutritious meals and snacks to support children's dietary needs.
- Managed transportation logistics for school drop-offs and pick-ups efficiently.
- Communicated regularly with parents about children's progress and needs.
- Assisted in homework completion, fostering a supportive learning atmosphere.
- Ensured a tidy living environment by managing household chores efficiently. such as laundry, cleaning duties, and grocery shopping when necessary.
- Encouraged positive behavior by providing clear expectations and consistent discipline techniques.
- Minimized TV and mobile device time by engaging children with games and physical books.
Laborer/Heavy Equipment Operator
RCI Construction Group
Sumner, Washington
08.2000 - 07.2002
- Operated heavy machinery, including loaders, backhoes, articulating dump trucks, and compaction rollers, in a safe and efficient manner for various construction tasks, including installing water, sewer, and storm pipe, as well as concrete manholes and vaults, site preparation, and cleanup.
- Operated and maintained job site equipment to ensure safety and maximize productivity.
- Prepared worksite by clearing debris and ensuring tools were readily available.
- Collaborated with team members to transport materials and equipment efficiently.
- Followed instructions from lead pipe layers to ensure accurate installations.
- Kept tools and equipment in optimal working condition to support daily operations.
- Monitored work area for hazards and reported issues to supervisors promptly.
- Supported trench digging operations by operating basic hand tools safely.
- Helped to measure, cut, thread and assemble piping components.
- Determined grade measurements to ensure accurate laser setups for effective vault installations.
- Operated power equipment such as saws and drills to complete construction tasks.
- Completed weekly safety training sessions to strengthen knowledge of workplace safety standards.
Education
High School Diploma -
Auburn High School
Auburn, WA06-1998
Skills
- Heavy machinery operation
- Safety compliance
- Site preparation
- Conflict resolution
- Critical thinking
- Problem solving
- Operational efficiency
- Effective communication
- Team collaboration
- Time management
- Power tool usage
- Process improvement
References
References available upon request.
Timeline
Billing Manager
East Main Vision Clinic
09.2010 - Current
Receptionist
TransGroup
09.2008 - 09.2010
Family Nanny
Santillan Family
07.2003 - 09.2008
Laborer/Heavy Equipment Operator
RCI Construction Group
08.2000 - 07.2002
High School Diploma -
Auburn High School