Angelina Navarro
Los Angeles,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Quality Assurance Specialist
Unified Protective Services
Hawthorne, CA
08.2023 - 06.2024
- Reviewed customer requirements and specifications to ensure products met standards.
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Maintained accurate records of all vendors and their contracts.
- Conducted market research to identify potential new vendors.
- Ensured compliance with relevant regulations and laws governing vendor relationships.
- Monitored vendor performance against contracted service level agreements.
- Tracked contract renewals, expirations, amendments, and terminations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with clients to develop event plans, including themes, venues, activities and budgets.
- Developed and maintained relationships with vendors to ensure quality service at a reasonable price.
Phone Sales Representative
Imprenta Communications
Los Angeles, CA
02.2023 - 07.2023
- Answered incoming calls from potential customers, provided product information and answered questions.
- Maintained up-to-date knowledge of all products and services available through the company.
- Developed relationships with customers in order to increase sales opportunities.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Participated in team meetings discussing strategies for improving sales performance.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Cashier
Super bargain #7
Compton, CA
09.2021 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
Cashier
Redondo Beach Pier
Redondo Beach, CA
06.2019 - 09.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
Education
Synergy Quantum Academy High School
01.2022
Skills
- Budget Control
- Organizational Skills
- Multitasking
- Effective Communication
- Business development support
- Problem-Solving
- Analytical Skills
- Data Entry
- Active Listening
- Adaptability
- Team-building activities
- Public Speaking
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Quality Assurance Specialist
Unified Protective Services
08.2023 - 06.2024
Phone Sales Representative
Imprenta Communications
02.2023 - 07.2023
Cashier
Super bargain #7
09.2021 - 05.2022
Cashier
Redondo Beach Pier
06.2019 - 09.2021
Synergy Quantum Academy High School
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