Angelina Nzerem
Dallas,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
4
4
years of professional experience
Work History
TOOLS
- TECHNOLOGY
- 2 years' experience Microsoft Word
- 2 years' experience Windows4
- 5 years' experience Hewlett Packard & Fuji film imaging systems.
Cashier Customer Service Supervisor
JC PENNEY
Mesquite, TX
07.2016 - 10.2018
- Providing World Class customer service in a retail/department store setting
- Moved up quickly with the company; Promoted 5 times within the company in the short 2 years i was employed
- Titles include: Cash vault associate, Merchandise assistant, Home Department Supervisor, Associate Support Supervisor, and ended as Cashier Customer Service Supervisor
- Listen attentively to caller need to ensure a positive customer experience
- Strive for quick complaint resolutions
- Have the ability to resolve problems on the first call and avoid escalation of issues
- Keep the sales floor and register areas clean and organized
- Able to communicate effectively with customers from diverse backgrounds
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Cash Office experience; Count down ALL registers, and made out the daily deposits of cash/checks received in store
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Request information or assistance using paging systems
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Built a loyal clientele to retain a high level of repeat and referral business
- Explained information about the quality, value and style of products to Influence customer buying decisions
- Maintained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Built and maintained effective relationships with peers and upper management
- Boosted employee morale by delivering daily kick-off message to motivate staff and communicate specials
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Provided expert product and service information
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Aided senior leadership by generating reports for executive decision-making support
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Created attractive displays for merchandise to enhance sales
- Diagnosed and resolved problems with mobile devices in alignment with company service standards
- Met sales goals by managing 3 hour segments and ensuring optimum productivity
- Attended specialized product training's to educate associates on industry trends
- Oversaw training of cashiers
- Excelled in credit card account goals, by motivating associates and explaining the benefits of instore credit accounts with proper training tools
Image Consultant/Personal Stylist
Nordstrom
Dallas, TX
03.2019 - 03.2020
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Cashier
Home Depot
Dallas, TX
03.2019 - 02.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appea
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
- Solicited customers to purchase loyalty and item protection plans, applying for store credit cards
Education
Completed Necessary Courses For TREC - Real Estate
Champions School of Real Estate
Frisco, TX11.2021
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DALLAS CAN ACADEMY
EL CENTRO COMMUNITY COLLEGE
2005
Skills
- Team management
- Cash handling accuracy
- Effective team player
- Large cash/check deposits expert
- Cheerful and energetic
- Customer service expert
- Loss prevention
- Energetic work attitude
- Advising and Coaching
- Customer Complaint Resolution
- Credits and Refunds
Accomplishments
- Active Listening
- Critical Thinking
- Accomplishments
- Documentation Wrote and edited documents to keep staff informed on policies and procedures
- Competitive AnalysisPerformed competitive analysis to make recommendations for future company growth.
Timeline
Image Consultant/Personal Stylist
Nordstrom
03.2019 - 03.2020
Cashier
Home Depot
03.2019 - 02.2020
Cashier Customer Service Supervisor
JC PENNEY
07.2016 - 10.2018
TOOLS
Completed Necessary Courses For TREC - Real Estate
Champions School of Real Estate
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DALLAS CAN ACADEMY
EL CENTRO COMMUNITY COLLEGE
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