Angelina Ogando

A Popeyes shift leader is a responsible and proactive team member who takes charge of the crew during their shift. They ensure smooth operations, delegate tasks, and provide guidance to the crew members. They have excellent leadership and communication skills, and they lead by example. A shift leader is knowledgeable about all aspects of the restaurant, including food preparation, customer service, and cash handling. They are reliable, organized, and able to handle any challenges that may arise during their shift.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Observed packing operations to verify conformance to specifications.
• Served food and beverages promptly with focused attention to customer needs.

A Popeyes crew member is a dedicated and energetic team player who works in a fast-paced environment. They provide exceptional customer service, take orders, prepare food, and ensure a clean and organized workspace. They are friendly, reliable, and have excellent communication skills. A Popeyes crew member is also able to handle cash transactions accurately and efficiently. They are passionate about delivering a great dining experience to customers.

• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Prepared products following restaurant, health, and safety standards and procedures.
• Trained new team members on procedures, customer service, and sales techniques.