Angelina Olsen
Greenwood Lake,NY
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Expert team leadership, planning and organizational skills. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Eager to learn and grow, quick to understand new jobs & concepts.
Overview
8
8
years of professional experience
Work History
Server, Expeditor, Schedule Assistant
The Captains Table
04.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Trained new expeditors and food runners according to company policies and standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed supply problems and developed creative solutions to prevent delays.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Generated department orders and accompanying documentation.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server/Cashier Team Lead
Greenwood Lake Bagels
01.2016 - 09.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Kitchen Manager in Training
Mount Peter
11.2018 - 03.2021
- Checked and tested foods to verify quality and temperature.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Education
Associate of Arts - Education
Orange County Community College
Middletown, NY12.2024
High School Diploma -
Warwick Valley High School
Warwick, NY06.2020
Skills
- Guest Engagement
- Time management
- Organizational skills
- Team collaboration
- Problem-solving abilities
- Emotional Intelligence
- Problem-Solving
- New Hire Training
Additional Information
Through assisting in scheduling and special menu items, use of Microsoft word & excel on daily basis.
Timeline
Server, Expeditor, Schedule Assistant
The Captains Table
04.2021 - Current
Kitchen Manager in Training
Mount Peter
11.2018 - 03.2021
Server/Cashier Team Lead
Greenwood Lake Bagels
01.2016 - 09.2021
Associate of Arts - Education
Orange County Community College
High School Diploma -
Warwick Valley High School
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