Angelina Parrett
San Diego,CA
Summary
Strong leader and analytical problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses excellent customer relationship-building skills and independent decision-making to positively impact company success.
Overview
10
10
years of professional experience
Work History
Regional Manager, Operations & Customer Success
Compass
01.2022 - Current
- Supervised staff of 16 to optimize brand expansion initiatives and productivity to ensure best in class customer service.
- Established and maintained operational standards for 11 offices.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Collaborated with regional leaders of talented teams including Sales, Marketing, Product, and Engineering to anticipate client needs and create innovative solutions.
- Created and manged operations processes and efficiency from conception through implementation and ongoing facilitation.
- Owned product and program adoption goals
- Created and maintained KPIs.
- Partner with Senior Leadership to monitor client satisfaction and organize OKRs.
Senior Operations & Customer Success Manager
Compass
10.2018 - 01.2022
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Onboarded and managed 500+ accounts to foster successful adoption and usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention.
- Lead product trainings in both group and one-on-one settings, in person, and remotely.
Account Executive
Black Knight, Inc
01.2016 - 01.2018
- Managed relationships with accounts to ensure satisfaction, account relation, and continued revenue growth and profitability.
- Continuous monitoring and reporting of service levels, revenue and profit.
- Acted as primary liaison for top-tier clients to manage financial expectations.
- Analyzed and evaluated pricing and cost scenarios to offer most viable value proposition.
- Assisted Sales Team in the preparation of proposals for clients.
- Assisted Development Team to see through the implementation of plans and strategies.
Project Coordinator
Element Fleet Management
01.2014 - 01.2016
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
Education
Bachelor of Science - Merchandising & Business Management
East Carolina University
Greenville, NC05.2013
Skills
- Account Management & Customer Service
- Operational Efficiency
- Customer Needs Assessment
- Client Rapport-Building
- Hiring and Onboarding
- Manage Operations
Timeline
Regional Manager, Operations & Customer Success
Compass
01.2022 - Current
Senior Operations & Customer Success Manager
Compass
10.2018 - 01.2022
Account Executive
Black Knight, Inc
01.2016 - 01.2018
Project Coordinator
Element Fleet Management
01.2014 - 01.2016
Bachelor of Science - Merchandising & Business Management
East Carolina University