Angelina Pavlenko

Managed a custom dessert and catering business, working directly with clients from inquiry to final order.

Consulted with customers to understand their needs, preferences, budget, and event details, then recommended suitable options.

Handled pricing, scheduling, order coordination, and follow-up communication while maintaining a high level of customer service.

Built repeat business and referrals through strong client relationships, reliability, and personalized service.

Managed multiple orders, deadlines, and customer requests while staying organized and detail-oriented.

Resolved customer concerns professionally and maintained a solutions-focused approach throughout the ordering process.

Managed front-desk operations and client communication by phone, messaging, and in person; scheduled appointments and resolved customer issues professionally.

Conducted onboarding and training sessions for new team members; explained services, pricing, and program details clearly and professionally.

Consulted with customers to understand their needs, recommend suitable services and packages, address objections, and guide decisions.

Followed up with clients after initial inquiries, maintained communication, and helped move potential customers toward a final decision.

Built strong customer relationships through professionalism, active listening, and a solutions-focused approach.

Worked in a fast-paced environment while staying organized, managing appointments, multiple customer interactions, and daily operational tasks.