Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angelina Pawloski

Colorado Springs,CO

Summary

I am an enthusiastic Employee who offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones. I am highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Guest Services Agent

SunWater Spa
Manitou Springs, CO
06.2024 - Current
  • Greeted guests with a friendly and welcoming attitude.
  • Assisted in resolving customer complaints in a courteous and professional manner.
  • Made sure that all safety regulations were followed at all times.
  • Restocked supplies, such as lotions, washes, oils, and retail items, after each use.
  • Checked guests into their scheduled appointments upon arrival at the spa reception desk.
  • Monitored guest flow through the facility to ensure smooth operations throughout shifts.
  • Responded to guest inquiries regarding spa services and products.
  • Demonstrated knowledge of all available services offered by the spa facility.
  • Provided general advice on health, nutrition and lifestyle practices that promoted wellness.
  • Assisted with booking appointments and processing payments for services.

Front Desk Agent

Garden of the Gods resort and club
Colorado Springs , CO
02.2024 - 06.2024
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Answered phones, responded to inquiries, and took messages.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Inputted guest information into the computer system accurately and securely.
  • Verified accuracy of room rates and other charges during the check-in process.
  • Assisted with luggage handling for incoming guests.
  • Generated daily reports detailing occupancy levels and revenue amounts.

Assistant

TLC Realty and Property Management, LLC.
Colorado Springs, CO
08.2023 - 01.2024
  • Assisted organizational efforts by filing, entering data, and answering phones.
  • Generate weekly progress reports summarizing tasks completed during the week.
  • Scheduled meetings, appointments, and travel arrangements for staff members.
  • Received and distributed mail, letters, and packages.
  • Entered data into databases accurately and efficiently.
  • Served as a contact person and source of information to maintain good communication with clients.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Assisted property manager in leasing and marketing activities.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Created tenant files, maintained records of rental payments, and tracked lease agreements.
  • Interacted with potential renters during showings providing information about the property features.
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Processed applications received from prospective tenants verifying credit history, employment status.
  • Initiated eviction proceedings when necessary according to state law guidelines.

Manager

Drifters Hamburgers
Colorado Springs, CO
11.2021 - 08.2023
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Operated cash register to process cash, check, and credit card transactions.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Crew Member

Firehouse Subs
Colorado Springs, CO
07.2021 - 11.2021
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Presented orders to guests within anticipated service times.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Assisted management with inventory control and stock ordering.

Education

High School Diploma -

Achieve Online High School
Colorado Springs, CO
05-2023

Skills

  • Costumer service
  • File Management
  • Mail Distribution
  • Data Entry
  • Meeting Support
  • Project Management
  • Time Management
  • Product and Service Knowledge
  • Email Correspondence
  • Schedule Coordination
  • Computer Skills
  • Relationship Building
  • Data Confidentiality
  • Guest Services
  • Reservations
  • Guest amenities
  • Conflict Management

References

References available upon request.

Timeline

Guest Services Agent

SunWater Spa
06.2024 - Current

Front Desk Agent

Garden of the Gods resort and club
02.2024 - 06.2024

Assistant

TLC Realty and Property Management, LLC.
08.2023 - 01.2024

Manager

Drifters Hamburgers
11.2021 - 08.2023

Crew Member

Firehouse Subs
07.2021 - 11.2021

High School Diploma -

Achieve Online High School

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Angelina Pawloski