Angelina Pawloski
Colorado Springs,CO
Summary
I am an enthusiastic Employee who offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones. I am highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Guest Services Agent
SunWater Spa
Manitou Springs, CO
2024.06 - Current
- Greeted guests with a friendly and welcoming attitude.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Made sure that all safety regulations were followed at all times.
- Restocked supplies, such as lotions, washes, oils, and retail items, after each use.
- Checked guests into their scheduled appointments upon arrival at the spa reception desk.
- Monitored guest flow through the facility to ensure smooth operations throughout shifts.
- Responded to guest inquiries regarding spa services and products.
- Demonstrated knowledge of all available services offered by the spa facility.
- Provided general advice on health, nutrition and lifestyle practices that promoted wellness.
- Assisted with booking appointments and processing payments for services.
Front Desk Agent
Garden of the Gods resort and club
Colorado Springs , CO
2024.02 - 2024.06
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into the computer system accurately and securely.
- Verified accuracy of room rates and other charges during the check-in process.
- Assisted with luggage handling for incoming guests.
- Generated daily reports detailing occupancy levels and revenue amounts.
Assistant
TLC Realty and Property Management, LLC.
Colorado Springs, CO
2023.08 - 2024.01
- Assisted organizational efforts by filing, entering data, and answering phones.
- Generate weekly progress reports summarizing tasks completed during the week.
- Scheduled meetings, appointments, and travel arrangements for staff members.
- Received and distributed mail, letters, and packages.
- Entered data into databases accurately and efficiently.
- Served as a contact person and source of information to maintain good communication with clients.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Assisted property manager in leasing and marketing activities.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Interacted with potential renters during showings providing information about the property features.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Initiated eviction proceedings when necessary according to state law guidelines.
Manager
Drifters Hamburgers
Colorado Springs, CO
2021.11 - 2023.08
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Operated cash register to process cash, check, and credit card transactions.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Crew Member
Firehouse Subs
Colorado Springs, CO
2021.07 - 2021.11
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Presented orders to guests within anticipated service times.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assisted management with inventory control and stock ordering.
Education
High School Diploma -
Achieve Online High School
Colorado Springs, CO2023-05
Skills
- Costumer service
- File Management
- Mail Distribution
- Data Entry
- Meeting Support
- Project Management
- Time Management
- Product and Service Knowledge
- Email Correspondence
- Schedule Coordination
- Computer Skills
- Relationship Building
- Data Confidentiality
- Guest Services
- Reservations
- Guest amenities
- Conflict Management
References
References available upon request.
Timeline
Guest Services Agent
SunWater Spa
2024.06 - Current
Front Desk Agent
Garden of the Gods resort and club
2024.02 - 2024.06
Assistant
TLC Realty and Property Management, LLC.
2023.08 - 2024.01
Manager
Drifters Hamburgers
2021.11 - 2023.08
Crew Member
Firehouse Subs
2021.07 - 2021.11
High School Diploma -
Achieve Online High School