ANGELINA PEREZ
Rochester,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bank of America
05.2024 - 02.2025
- Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction and loyalty.
- Collaborated with cross-functional teams to address customer feedback and enhance service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
ASSISTANT MANAGER
Tiff's Treats
09.2022 - 05.2024
- Executed training program for new employees, improving performance and retention rates.
- Managed inventory control and procurement, ensuring accurate stock levels and minimizing wastage.
- Resolved customer complaints and issues promptly, maintaining high levels of customer satisfaction.
- Led team of 10+ staff members in daily operations, promoting efficient workflow and productivity.
- Streamlined processes to increase efficiency and sales in fast-paced environment.
- Collaborated with management to create and implement strategies for business growth.
- Oversaw inventory management and ordering to optimize product availability and minimize waste.
PACKAGE HANDLER
Fedex
03.2022 - 08.2022
- Demonstrated ability to lift and move packages of various sizes and weights efficiently.
- Proficient in sorting and organizing packages for timely delivery to designated locations.
- Maintained a clean and organized work environment.
HEAD CASHIER
Sunoco
01.2020 - 03.2022
- Upheld all principles of confidentiality to fullest extent.
- Analyzed financial and operational results and relevant trends to help inform business strategy.
- Established and maintained safe, healthy environment.
- Promoted trust and respect among associates, displayed positive attitude.
- Protected company assets and minimized loss by ensuring all store standards.
- Provided leadership and technical assistance to staff tellers.
- Executed cash management, return and exchange policies accurately.
- Facilitated safe and effective transitions between activities.
- Participated in store opening and closing activities.
- Communicated and interacted with staff and community in positive manner.
CUSTOMER SERVICE
Wendy's
03.2018 - 12.2019
- Met minimum individual and departmental goals and service level agreements.
- Provided great customer engagement in positive and approachable manner.
- Identified, researched and resolved customer issues using computer system.
- Reported all customer complaints and praise to store manager.
- Worked well within team environment as well as independently.
- Provided customers with product and service information.
- Received inbound calls from customers regarding services.
- Organized, prioritized and coordinated multiple problems in fast-paced environment.
- Listened to customers and identified their needs.
- Provided positive, professional attitude.
- Demonstrated positive view of organization in public through actions and behavior.
CUSTOMER SERVICE
Abbott's Custard
05.2017 - 02.2018
- Stocked shelves and recovered merchandise.
- Handled large volume of incoming calls and emails.
- Provided customers with product and service information.
- Assisted all customers in prompt, friendly and courteous manner.
- Greeted and ran front desk and entrance.
- Provided staff with operational and sales skills.
Education
HIGH SCHOOL DIPLOMA -
East Rochester High School
2020
Skills
- Follow Through
- Leadership
- Communication
- Problem-solving
- Organization
- Teamwork
- Time management
- Customer service
- Coaching
- Decision-making
- Customer relationship management
LANGUAGES
English
Timeline
Customer Service Representative
Bank of America
05.2024 - 02.2025
ASSISTANT MANAGER
Tiff's Treats
09.2022 - 05.2024
PACKAGE HANDLER
Fedex
03.2022 - 08.2022
HEAD CASHIER
Sunoco
01.2020 - 03.2022
CUSTOMER SERVICE
Wendy's
03.2018 - 12.2019
CUSTOMER SERVICE
Abbott's Custard
05.2017 - 02.2018
HIGH SCHOOL DIPLOMA -
East Rochester High School